Sale date changed

[14u2have]

I made a sale on 5/29.  Buyer hasn't paid yet.  Today in my sales it shows the sale was made today and the buyer has 7 more days to pay.  How can the date of a sale change?

[luckythewinner]

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I had no ideal that would reset the date.

The invoice tells the buyer what amount to pay. The clock should not start until the buyer knows what he needs to pay.

What a sneaky way for a buyer to extend their payment window, just ask for an invoice.

If that was not how invoices worked, sellers could be sneaky and not send an invoice until 3 days and 23 hours had passed - giving the buyer just one hour to pay or have the transaction canceled.

[wastingtime101]

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@mam98031 wrote:

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@wastingtime101 wrote:

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@iamalwaysright wrote:

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@wes-4507 wrote:

If you send an invoice, eBay bumps the date to reset the buyer’s 4-day window to pay.

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Wow I didn’t know what. What a sneaky way for a buyer to extend their payment window, just ask for an invoice. Good thing I never send them to begin with.

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Only if a seller handles unpaid items manually.

When a seller sets up automatic unpaid cancel rules, the date changes but the buyer doesn't get more time to pay @iamalwaysright.

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That depends on how you look at it.  The seller can't file for a Cancellation due to Non Payment until 96 hours and 1 minute past the date and time of the purchase OR the last invoice sent.  Whichever is the most current date.

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It's not about how you look at it. It's about how the system works.

Here's a link to confirmation from an eBay rep that backs up my statements, specifically posts 20 and 23:

https://community.ebay.com/t5/Selling/Buyer-did-not-pay/m-p/32795667#M1966946

Manual process: sending an invoice resets the payment clock.

Manual process: cannot cancel until 5th calendar day after order, or after invoice - whichever was most recent.

Automatic process: sending an invoice changes date in seller hub but does not reset the payment clock. If your setting is to cancel after 4 days, the system will cancel after 96 hours, regardless of any invoices sent.

Automatic process: cancel happens after 96 hrs if you use the 4 day setting .

[soh.maryl]

Did the buyer ask for another invoice? He received one when the listing ended and had 4 days to pay.

You need to stop invoicing.

[mam98031]

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@soh.maryl wrote:

What are you asking about fees? 

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@soh.maryl 

They were responding to something I said my mistake.  I responded on this post.

https://community.ebay.com/t5/Selling/Sale-date-changed/m-p/33785068#M2221178

[soh.maryl]

There are occasions when an additional invoice IS appropriate.

All buyers need to understand when these occasions are. 

[mam98031]

Thank you.  I didn't realize for the Auto filing option it worked differently.  Are you sure that has not changed in the past year?

[wastingtime101]

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@mam98031 wrote:

Thank you.  I didn't realize for the Auto filing option it worked differently.  Are you sure that has not changed in the past year?

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I can tell you from personal experience on my own account that the auto setting rules mentioned above have not changed.

I can tell you from reading others' posts on this board (like the OP) that the manual setting rules mentioned above don't appear to have changed. But I don't have first hand experience since I don't use the manual setting.

[mam98031]

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@wastingtime101 wrote:

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@mam98031 wrote:

Thank you.  I didn't realize for the Auto filing option it worked differently.  Are you sure that has not changed in the past year?

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I can tell you from personal experience on my own account that the auto setting rules mentioned above have not changed.

I can tell you from reading others' posts on this board (like the OP) that the manual setting rules mentioned above don't appear to have changed. But I don't have first hand experience since I don't use the manual setting.

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I was only unaware that the Auto setting was handled differently.  I've posted several times on this thread and others about those sellers filing manual cancellations for non payment.  On those the date of sale changes if the seller sends an invoice.  And it will change every time a seller sends an invoice, even if the invoice is the same $$ value as the one before it.

[wastingtime101]

Even with the auto process you'll see the sale date/time change in seller hub when you send an invoice. But the auto-cancel will work off of the original order time stamp, not the new time stamp created by the invoice.

And of course there's the other key difference where auto-cancel works after 96 hours but manual cancel isn't until the start of the 5th day (after midnight).

Kinda confusing, but that's the way eBay set it up. 🤷

[mam98031]

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@wastingtime101 wrote:

Even with the auto process you'll see the sale date/time change in seller hub when you send an invoice. But the auto-cancel will work off of the original order time stamp, not the new time stamp created by the invoice.

And of course there's the other key difference where auto-cancel works after 96 hours but manual cancel isn't until the start of the 5th day (after midnight).

Kinda confusing, but that's the way eBay set it up. 🤷

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I understood.  But thank you for explaining it again.

You are however incorrect on the timing of filing for one manually.  And I think Tyler may have had that backwards too.  Or it changed, IDK.  Before when it was the Automated Assistant that filed our UIDs for us.  It did not file it until the start of the next business day after it met the requirements for the UID.

The Manual way of doing it has always remained consistently the same.  You can open the claim or now the Cancellation about 1 minute after the timeframe is met.  In our current rules that is 96 hours from the purchase.  I know this to be true as I've done it myself as have many other sellers on these threads.