Support unable to remove expired offer - tells me to end listing and lose all of my watchers lol

[piggypowerllc]

Frustrated as usual with eBay support.  One of my listings is for customers to be able to inquire about a quote. It has been up for a long time, has plenty of messages, etc.  Someone submitted an offer on the listing over a month ago and it expired, wont go away, and is stuck on my seller page.  I reach out (for the second time) to eBay for what I would assume to be a quick fix. They tell me my issue is "unknown to the site".  Staff then instructed me to end my listing that has 14 watchers, and relist it, just to get an expired offer notification removed. Obviously I do not want to start from 0 again, so I am stuck with a permanent 1 new offer notification.  (Yes I have marked it as answered). If anyone has any ideas aside from that I would appreciate it. It's not the end of the world, just rather annoying.  Thanks in advance.

Nearly a 24 billion dollar company, thanks eBay! -_-

[mam98031 · Accepted solution]

You don't have to lose all the watchers.

If you close the listing, then use the RELIST function, the Watchers will follow.  They will get an email from Ebay telling them that you relisted the item.

Don't do Sell Similar as the watchers will not follow.

[piggypowerllc]

I appreciate that, the way they worded it didn't sound like that would happen and I would lose them. Thank you.

[mam98031]

You are welcome.  I hope it all works out for you.

It is best to leave the listing alone if you can so the Watchers stay there naturally.  But when you just don't have a choice and you need to fix the listing.  What I described is really our only option.

[wastingtime101]

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@piggypowerllc wrote:

I appreciate that, the way they worded it didn't sound like that would happen and I would lose them. Thank you.

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Well you will lose them. As ma'am said above, eBay will alert watchers with an email if the item has been relisted, but my understanding is only "recent" watchers will be notified. I'm not sure how eBay qualifies recent these days. Past week, past month?

But if you do relist, anybody with the item on their watch list, no matter how long it's been sitting there, will see a notice on their watch list saying the item has been relisted with a link so they will be able to find it very easily.

All that said - I wouldn't consider ending the listing over a notification glitch on the seller hub overview page. The overview page is constantly showing notifications for things like items need to be shipped when they're already shipped and similar events.

You can try clearing your cache to make sure the issue isn't old data lingering in your browser, but otherwise just ignore it. 🙂