STILL have not received idalia protection.. lost trs

[savorysolutions]

Has anyone else been dealing with this nightmare?

https://patch.com/florida/southtampa/ts-idalia-hillsborough-declares-emergency-closes-schools-sandba...

We closed our business as the hurricane was approaching at the advicee of county officials in the state of emergency.. once the storm passed items were shipped as normal next business day. Noone is helping and I am getting nothing but broken english canned responses that refuse address the individual defects.. who can i talk to thats a real person??

[mam98031]

Here is a link to the Announcement that Ebay would help those affected by Hurricane Idalia.  Use this info when you have a conversation with Ebay again.

https://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by/...

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[savorysolutions]

I worked with facebook support last month and they told me that these would be on the list to be removed oct12th..

nothing has happened, i got back with facebook support and he is confused as well.

[soh.maryl]

Why would a seller outside of the US or Canada be involved in any protection regarding a hurricane that struck Florida? 

[mtgraves7984]

I worked with facebook support last month and they told me that these would be on the list to be removed oct12th..

@savorysolutions 

This may be silly... but maybe the CSR said 'Oct. 20' and you heard 'Oct. 12'? They do sound similar...

I only wondered because the seller evaluation is on the 20th. Have you contacted on FB since Oct. 20?

[kensgiftshop]

You could have used Time Away and hid your listings until you could start shipping again.

I don't understand why sellers don't use the tools that Ebay provides, then expects Ebay to fix their accounts?

[chapeau-noir]

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@kensgiftshop wrote:

You could have used Time Away and hid your listings until you could start shipping again.

I don't understand why sellers don't use the tools that Ebay provides, then expects Ebay to fix their accounts?

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The only thing I can think of is with emergency closure and/or evacuation, using time-out wouldn't affect those sales already made where the seller couldn't pack them and get them to the post office. I've been through two hurricanes and things happen fast.

[savorysolutions]

Man what? Auctions ended, hurricane warnings prompted shutdown of county offices (and my business) .. why would i do time away for that?

[savorysolutions]

Man what???

[savorysolutions]

IU didnt hear anything all of the communication was through wirtten facebook messenger.. they said they will investigate why these were not removed.. as of now they are still here

[savorysolutions]

https://www.tampabay.com/hurricane/2023/08/28/hillsborough-orders-residents-evacuate-coastal-areas-m...

August 28th the shutdowns started.. the item ended at night august 28th... (monday) orders lifted 8/30.. items shipped 8/31

[ma-647837]

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@savorysolutions wrote:

Man what??? 

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Battlestations. Man battlestations.

the places to which soldiers, sailors, warships, etc. are assigned for a battle or an emergency

[mtgraves7984]

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@savorysolutions wrote:

IU didnt hear anything all of the communication was through wirtten facebook messenger.. they said they will investigate why these were not removed.. as of now they are still here

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@savorysolutions 

I didn't question your method, I was just checking your timeline and wondering if you'd contacted them since Oct. 20.

[mam98031]

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@soh.maryl wrote:

Why would a seller outside of the US or Canada be involved in any protection regarding a hurricane that struck Florida? 

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It is just a macro I use that gives the ways to get to customer service.  Not all links help everyone but all links help someone.  You are welcome to skip over them when I post it.

[mam98031]

If contacting Ebay on Facebook didn't turn out well for you, try one of the other Social Media methods.  I know it sucks, but working directly with Ebay is the ONLY way to get this fixed.  I'm really sorry they made it so difficult for you.