CS hung up on me!

[sizndown]

Listed 2 items last night for 10 days, 1 shows up in search 1 doesn't.  Both show in "active" and counting down.

CS said it "should" show up tonight and items over $500 take 24-36 hours,,,,,

I want a 10 day auction to be 10 days!

[fern*wood]

Were you rude or disrespectful to her?

[myfrugalboutique]

Well that is they way it works on certain items. I listed a Louis Vuitton pouch and it did not become active for about 18 hours. 

[dryophelia]

@sizndown 

eBay’s help page about finding your listing. 

If it shows as active, then it’s active. 
Unfortunately, eBay does not guarantee a listing will always be searchable. 
If it has a violation, it will never appear. 

You could try providing the item number, sometimes it is viewable that way. Someone here might take a look at it and see if there is an obvious reason it doesn’t show. 

[janet9988]

The user agreement  states that your listings may take up to 24 hours to show up.

[buyselljack2016]

For whatever reason....................... it was CS choice to end the call.

Perhaps CS was frustrate with the interaction.

[bryo_3145]

Did CS talk English? or was she a robot? 

[ajs_coins_and_alchemy]

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@sizndown wrote:

Listed 2 items last night for 10 days, 1 shows up in search 1 doesn't.  Both show in "active" and counting down.

CS said it "should" show up tonight and items over $500 take 24-36 hours,,,,,,B.S.!!!

I want a 10 day auction to be 10 days!

---

YEAH! WHEN I LIST MY STUFF, IT TAKES A WHOLE 5 MINUTES TO INDEX! I don't list auctions...but I WANT MY THEORETICAL AUCTION TO BE 10 DAYS ... NOT 9 DAYS 23 HOURS AND 55 MINUTES!!! BLASPHEMY

[gloryglorygifts]

It's quite possible that you will get a survey to complete after your interaction with CS. You can address any concerns or outcomes there. 

[inhawaii]

I'm not saying that this was the case here, but they usually only hang up on "unruly" customers, and have every right to.

[mam98031]

I respect that you have been lucky and you can search for your items on Ebay within 5 minutes of you posting a new listing, but that is not the normal.  IDK if you are just getting lucky and posting them very close to a scheduled re-index of the site.

We can all see new listings we post right away in our Seller Hub under Active Listings and a few minutes later you may be able to see them in your store.  But for sitewide, as it says in our User Agreement for many years, it can take up to 24 hours.  Some sellers experience this, some don't.  I've got no answer for that.

Still the 24 hour potential delay is real.

[mam98031]

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[inhawaii]

All my listings post in about 1 minute.

All my listings become searchable in about 15 minutes.

I realize that the search time can vary and MAY take up to 24 hours. 

[ajs_coins_and_alchemy]

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@mam98031 wrote:

I respect that you have been lucky and you can search for your items on Ebay within 5 minutes of you posting a new listing, but that is not the normal.  IDK if you are just getting lucky and posting them very close to a scheduled re-index of the site.

We can all see new listings we post right away in our Seller Hub under Active Listings and a few minutes later you may be able to see them in your store.  But for sitewide, as it says in our User Agreement for many years, it can take up to 24 hours.  Some sellers experience this, some don't.  I've got no answer for that.

Still the 24 hour potential delay is real.

---

My post was made totally in jest. I know that many newer and rather infrequent sellers face the longer indexing time. (10 min, 30 min, hour, 3 hours, 12 hours, 24 hours, 36 hours) I don't believe it to be completely black & white.

I don't believe it is luck at all in my case. My understanding (and of course you will correct me if I'm wrong) is that newer and infrequent sellers are subject to longer indexing times. That frequent and longer time sellers are sped thru the indexing process. Brand new sellers may be 24-36hrs. Some less frequent sellers may be at an hour or two, those frequent sellers get sped thru in 5-10 mins. Do you believe or know that to be false? I believe that has been the story I have read up and down these boards, and it is WITHOUT A DOUBT my experience ...constantly. No matter what I list or when I list it, I don't believe I've gone more than 10 mins indexing since ... god I don't know when since I first started.

I know it shows up in sellers hub. However, indexing effects general search, search tool in your own seller hub under active listings as well as showing in your store page.

I don't check every single item and time them each, but while I'm listing I'm frequently using the search feature in my active items list and also checking my store page, so I have a pretty good idea of my actual indexing timelines. Not to mention, I do actually run general searches on EBay while im listing, if I'm listing a dozen graded dimes dated 2000-2010 or so, I'm searching them as I list them, so by the time I get to list 2003 and search quick for prices, i can see 2001 is popping in my search results already. In a matter of 5-10 mins.

So, again, I assert I do not believe "luck" has anything to do with it. Maybe you'll teach me something here?...

[ajs_coins_and_alchemy]

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@inhawaii wrote:

All my listings post in about 1 minute.

All my listings become searchable in about 15 minutes.

I realize that the search time can vary and MAY take up to 24 hours. 

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We are both "lucky" according to mam? Or this is just the way things work?...