SOLD ITEM BUT WHAT DOES THIS MEAN ?

[turquoisetulips]

Order Description:   Shopping Cart Item Total:   $12.35 USD Sales Tax:     Shipping:   $0.00 USD Seller discount or charges:   $0.00 USD

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  Total amount:   $12.35 USD Fee amount:   $0.00 USD       Net amount:   $12.35 USD Date:   Nov 4, 2018 Time:   08:36:11 PST Status:   Denied

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  Insurance:   $0.00 USD Custom:   EBAY_EMSCX0000848938378612. Status:   Denied     You chose not to accept this payment 

It says I sold an item to an unregistered user . Then it says I denied the payment . I don't get it - Tulips 

[pr0414]

The users account was removed by eBay and payment was reversed

[smileytown18]

I've never seen such a thing, but it sounds like ebay stepped in as previous poster stated.
You're probably better off then...

[dirk12955]

It means you dodged a problem.

[turquoisetulips]

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@pr0414 wrote:
The users account was removed by eBay and payment was reversed

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Very strange .I've never had anything like this happen . It still says the item is sold but payment is pending . Tulips 

[turquoisetulips]

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@dirk12955 wrote:
It means you dodged a problem.

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I hope I can keep dodging . Should I contact the buyer ? 

[fashunu4eeuh]

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@turquoisetulips wrote:

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@dirk12955 wrote:
It means you dodged a problem.

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I hope I can keep dodging . Should I contact the buyer ? 

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Hi Tulips! I would not contact the buyer. First i would call eBay (or PayPal whichever is pertinent) and inquire about the info you received. Since you did not decline the payment, i would want to know why this communication was sent stating you did. 

If eBay intervened on the sale, then it was likely some kind of fraud. If that’s the case, perhaps best not to reach out to the perpetrator.

[penguins_dont_fly]

PayPal denied the Payment. Either for fraud, insufficient funds or bad credit card.

"Unregistered" on PayPal is either a guest (pre payment) or a closed account (post payment)

If your buyer has zero feedback, I would say they were a guest account with a bad credit card.

If your buyer has feedback, but is now NARU, I would say that they were booted for fraud or abuse.

PayPal probably won't tell you ... but you can ask 🙂

But I wouldn't contact the buyer.

[v7bbn_0]

When this happens it is the seller's obligation to do nothing.

[smileytown18]

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@v7bbn_0 wrote:

When this happens it is the seller's obligation to do nothing.

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Love that terminology!

[lacemaker3]

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@smileytown18 wrote:

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@v7bbn_0 wrote:

When this happens it is the seller's obligation to do nothing.

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Love that terminology!

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The phrasing is a bit backwards, actually.

     The seller is not obliged to do nothing.

     The seller is not obliged to do anything.

It isn't really the same thing.

Some might say that the first sentence is a double negative, which would mean that the seller is obliged to do [some]thing. But that's taking it a bit too far.

[coffeebean832]

Were your final value fees credited or is the transaction still open on eBay?