Returns?

[stumpj79]

Our items say no returns. Someone wants to return something. Claims defective. First why do I have to. Second why do I have to refund shipping and pay to have it returned

[itscalledapostingid]

Because that's the way it works everywhere internet sales are done.

[buyselljack2016]

@stumpj79 

It is the eBay Money Back Guarantee (MBG)

Defective claim  over rides our "no return" policy. (even if not true) The buyer is made whole. Seller pays all.

"No Returns" policy applies only to "remorse" returns.

[lamber9347]

@stumpj79 This platform offers a money back guarantee to all buyers. Your own no returns policy is superseded by eBay’s return policy in the TOS. Unless this is a buyer’s remorse type of return you will have to refund. Once the buyer selects Item Not as Described you will have to pay for the return shipping or eBay will deduct it from your account, regardless of what you stated in your own listing. Your best bet is to accept the return and issue the return label or you will also receive a defect on your selling account. It happens; it's a part of selling online. You can sell the item again and make up for any loss. Best of luck to you....

[deltilogical]

You have to remove any emotion dealing with ebay selling.   It is teeth grinding to have to pay for them to send it back and then refund the shipping but there are no casual sellers on ebay anymore.  They don't really want to promote that because ebay has been known as the yard sale place, and it has been great.    but the government killed that as it kills everything so effectively. 

[femmefan1946]

You don't have to accept returns.

You DO have to make refunds.

You can abandon the "defective" item and just refund the buyer his original payment.

Or you can demand the return first, even with a No Returns policy,and pay for the return shipping. Then refund when you get it back.

Return and refund are not even spelled the same.

They are different policies.

[luckythewinner]

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First why do I have to.

Because that is what you agreed to when you decided to use eBay. 

Second why do I have to refund shipping and pay to have it returned

Because that is what you agreed to when you decided to use eBay. 

Here's a hypothetical: 

A seller lists rare Beatles album for $100, and ships a scratched up Herb Alpert LP instead. Why should that buyer lose money on the transaction when the sellers was at fault? eBay would be out of business in no time if sellers could screw buyers with impunity. 

[12345jamesstamps]

"No returns" does not mean "No returns". When a buyer wants to return something for a refund and sees "no returns"....what do you think they are thinking? I have been there. 

I would do "returns where buyer pays shipping" in the future...just my own opinion.

Your items for sale are rather unique and not bad. 

You can do a partial refund..."cost of return shipping" to buyer. I don't know what the shipping is for it being returned...just a thought.

Plus, as a somewhat new seller...is buyer going to leave a decent feedback? I had one negative feedback staring at me for months and finally got up to 100% again. We all take a hit once in a while. I honestly can't remember how many refunds I gave out at the beginning of selling.

[mam98031]

All sellers are required to meet or exceed the coverage offered to buyers in the Money Back Guarantee.

What that means to a seller with a No Return policy is they can deny a properly filed Buyer's Remorse claim.  But if the buyer files an INAD a seller with a No Return policy needs to process that claim.  And that means that the return shipping is paid by the seller.

Study up on the MBG.  While you may not like it or agree with it, it is extremely important that you know what it overs and what it doesn't cover.

eBay Money Back Guarantee policy

[inhawaii]

Your no refunds policy only applies to "remorse" returns.

All other NAD (not as described) returns are covered y ebay's MBG (money back guarantee).

This means if he customer claims the item is not as described, he can return it and the sellers pays the return shipping, even if the seller has a no refunds policy.

[doc-holmes]

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@luckythewinner wrote:

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First why do I have to.

Because that is what you agreed to when you decided to use eBay. 

Second why do I have to refund shipping and pay to have it returned

Because that is what you agreed to when you decided to use eBay. 

Here's a hypothetical: 

A seller lists rare Beatles album for $100, and ships a scratched up Herb Alpert LP instead. Why should that buyer lose money on the transaction when the sellers was at fault? eBay would be out of business in no time if sellers could screw buyers with impunity. 

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🎶 There was a little Spanish flea...🎶

[somethingneat]

Then why give the option to not accept returns? 

I accept returns, but to blanket statement.  "This is what you agreed to" is a little snarky.  

Some people choose no returns and kind of expect the sale to be final.  But if ebay will make you accept returns.  Why give the illusion of not accepting returns? 

I believe this is the question they were asking.   

[inhawaii]

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@somethingneat wrote:

Then why give the option to not accept returns? 

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That option of for "remorse" returns.

If you select no returns and that is your policy, you do not have to accept remorse returns.

[lakefor94]

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@somethingneat wrote:

Then why give the option to not accept returns? 

I accept returns, but to blanket statement.  "This is what you agreed to" is a little snarky.  

Some people choose no returns and kind of expect the sale to be final.  But if ebay will make you accept returns.  Why give the illusion of not accepting returns? 

I believe this is the question they were asking.   

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With a no returns policy, sellers don't have to accept returns with a remorse return reason.

"This is what you agreed to" is a little snarky.  

The sellers always get that because they NEVER read the eBay policies on returns or the eBay Money Back Guarantee before they start selling or even after they get a INAD return. They come here for answers and still never read any of the policies.

They just go one post at a time every time a problem crops up. 

[inhawaii]

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@luckythewinner wrote:A seller lists rare Beatles album for $100, and ships a scratched up Herb Alpert LP instead. Why should that buyer lose money on the transaction when the sellers was at fault? eBay would be out of business in no time if sellers could screw buyers with impunity. 

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Beatles?

Herb Alpert?

LP?

Who/what are these things you speak about?    😉