03-30-2025 02:27 PM
My understanding is that eBay will not charge you more for a shipping label than you charged the buyer for shipping if they make a claim and return the product
in other words if I charge $15 for shipping the return label will not cost me more than $15
my question is if I sell something with free shipping to the buyer
and they make a claim
and return the product with an eBay provided shipping label
how much will ebay charge for that shipping label?
I hope I was able to make my question clear
Solved! Go to Best Answer
03-30-2025 04:05 PM
It is not the amount you charged your buyer it's the amount you paid to ship the order.
03-30-2025 02:35 PM
Ebay will usually use the same service you used to do the free shipping.
03-30-2025 02:46 PM
Seller pays the same "shipping amount" for item returned. EBAY has a special contract for "returned packages" (customer can put item in any size package and even if it weighs more Seller will only be charged amount of "original shipping label").
03-30-2025 02:59 PM
If you offer free shipping, it won't be free to return.
How much did it cost you to ship the item, the return shipping should be around the same amount.
03-30-2025 03:11 PM
If you offer free shipping and your buyer files a SNAD return you will be paying the return costs. There is no such thing as free shipping. Someone pays the shipping.
I offer free shipping but I incorporate the cost of shipping into the price of my items so my buyer pays shipping costs.
03-30-2025 04:05 PM
It is not the amount you charged your buyer it's the amount you paid to ship the order.