@s13lilac wrote:
I sold a new item that was sealed in the box. The buyer said they had it for ten minutes and now it doesn’t work. They didn’t make any demands, but I apologized and ask them to return for a full refund (did I do that right?). Anyway, they wrote back and asked me to send a return label. They have yet to open any kind of case and I would prefer to keep it that way so I don’t get a defect. I offer buyer pays returns, but it sounds like this person wants me to pay shipping it back. So my main question is is there a way to approve a return label paid for by me without asking them to open a return case? Thanks for any help.
You need to provide the return label for it to be a full refund. Buyer needs to open a return case, you approve and provide a return label, don't worry about defects in this case, you can't just tell the buyer to return and hope they will.
