mam98031 • Volunteer Community Member • Buyer/Seller since 1999
It would only cause the health of your selling account harm if you were to allow Ebay to step in and decide. Ebay will 99.9% of the time side with the buyer no matter how much evidence you may have to support your position. And when Ebay steps in on ANY case and rules for the buyer, you get a defect on your Seller Dashboard, you do not get your FVFs refunded and Ebay may or may not require the buyer to return the item, but you will be force to fully refund them.
So the simply answer to your question is NO. It is not in your best interest or that of your selling account.
On a separate but related issue, I see you have a no return policy. On Ebay you can't enforce a no return policy on an INAD / SNAD. All seller must meet or exceed the rules of the MBG on their return policies. Now since you are a TRS seller, you could benefit by changing to a 30 day return policy, which in reality you actually do have a 30 day return policy. By changing that, you get some added seller protections. Here is a link to those.
As for return policies, they break down like this.
@corvettestainless wrote:Like MAM stated; there is nothing you can do; There is no amount of proof even looked at or accepted to look at, so there is no 'OUT' for this. Accept the return/refund- when it arrives, refund. If you are TRS and the return is now broken, used etc. then you can deduct up to 50% of the refund amount.
This OP won't qualify for the TRS protections as they have a no return policy on the listing in question.
To qualify you have to be TRS with a minimum of a 30 day return policy.
@rebby-clothes wrote:While that is probably best for some sellers in certain categories, I think each seller needs to look at how many returns and cases they get to make a decision whether they will lose more or less money by offering voluntary returns to get those protections.
I don't think it's necessarily anything I do, just that I sell in a low fraud category and I sell only new items so condition is not at all subjective. I average one false SNAD a year, and I can only recall one of those items not arriving back in original condition. However, as a result of my no returns policy, I've been able to decline multiple properly filed buyers remorse returns - usually about 2 or 3 a month. "Free" shipping works best for what I sell, so I couldn't withhold that money from a buyers remorse return. So I calculated that I would lose far more money changing from "no returns." I'd rather have no protection on 1 or 2 fake SNADs per year (though it does absolutely stink that eBay will no longer use what a buyer admitted in ebay messages to close fake SNADs in a sellers' favor) than have to take several returns each month and lose all of the original shipping.
I provided information for each seller that would like to review the information can make their own decision as to what is best for them. However you need to understand the facts that I presented. A No Return policy ONLY gains you the ability to deny a PROPERLY filed Buyer's remorse return. That is the ONLY thing it gains you.
A buyer is still free to be less than truthful and file an INAD and if they file an INAD, you can still try to deny it or refuse it but you will likely have the buyer ask Ebay to step in and Ebay WILL rule for the buyer and you will be refunding that buyer. You may not get your item back and you won't get your FVFs refunded but the buyer will be refunded at your expense.
A return policy of 30 days with buyer pays shipping is my personal choice. It still gives me the ability to require buyers that do file a proper Buyer Remorse return request have to pay for their own return shipping and it enables me to qualify for the additional TRS protections.
@rebby-clothes wrote:Yes, and in my case, properly filed buyers remorse returns outnumber false SNAD claims by like 20 to 1. So when I get the fake SNAD I deal with it and report the buyer since not much else to do. Apparently the buyers in my category are mostly honest and properly request a buyers remorse return. So I've saved a lot of money being able to deny those returns.
OK I think we are still missing something here. What you are considering a "fake SNAD", if you are trying to fight those and/or deny them, Ebay isn't going to allow that. Ebay will step in at some point if you or the buyer asks them to and they will rule for the buyer 99.99% of the time no matter how much evidence you have. Then you get a defect on your Seller Dashboard, the ding in your Service metrics happened with the buyer opened the SNAD / INAD, Ebay will not refund your FVFs, they will force the refund from your money and they may or may not have the buyer return the item.
A properly filed Buyer's Remorse Claim is just that. There are certain reasons a buyer can select when opening a return request. Some of those reasons are for BRs and some are for INADs. That is the ONLY thing that drives the type of claim opened. Whatever the buyer types in as their reason doesn't matter. A buyer could open an INAD and then type in that they didn't like how the color looked in a certain light and while that would be a buyer remorse reason, it is still and INAD because they opened it selecting an INAD reason.
You can so easily find out what the reason is for you having to pay penalty fees. All you need to do is go look at your Seller Hub and check the numbers in each section. It will tell you if it is Seller Dashboard related and if so why.
And if that isn't your issue, then go to the Performance tab in the Seller Hub, select the last item on the drop down menu "Service Metrics" and review those reports. It will also tell you if you are in the penalties phase and why. Like in the Seller Hub, you can get detailed reports to tell you what transactions are involved.
So if you want to know why you are having to pay penalty fees you need to look at the resources available to you. Until you have that information there is no way for you to know how you can best work out of paying penalty fees.
