Selling

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Double refund issued to buy

I am a seller and this September sold an iphone for around $600. The person decided to cancel the order and get a refund. I said okay and started a refund process through my eBay account and everything went through fine, I could see the money transfe...

New to selling; buyer wants me to ship chairs long-distance

I am just checking back with the selling community here.I have received an offer to buy a set of oak chairs, in the 500-700$ range.They can't really be disassembled because they're solid wood, and I live in CA. Buyer is polite, asks me if I would con...

What would you do in this situation? (Over paying type of thing...)

So I had a buyer that wanted several of the same thing, and a combined shipping discount. I gave instructions on how to get the offers for the things he wanted (for him to consider), and advised he needed to wait for the invoice for combined shipping...

Ebay randomly changed my format to selling manager. How do I go back?

When I click on My Ebay/Selling, it now goes to a new format, and selling manager. How do I change it back? I looked under my account and subscriptions, nothing there. nothing to unsubscribe from. No idea how this happened and want out. it's horrible...

Kudos to buyer; example of how INR cases should be handled

Buyer pays for item on 11/30/20; I shipped the item on 12/1/30 with an estimated delivery date of 12/4/20 since the package was going from Pennsylvania to Massachusetts. I get an email from eBay on 12/11/20 that the buyer opened an INR. I immediately...

Display first and second category levels

I would like to display both the 1st and 2nd categories in the left navigation bar. I went to the 'Change Left Navigation Bar' and clicked - Display first and second category levels and nothing happened on my ebay store page.

In trouble - need help!

On Monday December 7th I shipped just over 90 packages. I took them to my Post Office and with the help of a postal employee loaded them into bins separated by first class and Priority. Later in the day they were loaded onto the afternoon outgoing tr...

buyers remorse. I accepted. Refund pending. Offered 2nd. Can I sell before refund? Also

the second chance bidder is offering a lower amount than their bid. I'm OK accepting it. For ease can I just tell them to accept their original bid & when I send the invoice, I'll deduct to match their offer? Hopefully that send invoice will have a d...

This Seller Just Got Screwed Too

A buyer purchased a expensive shirt from me in the middle of October. Two weeks later he tells me that he loves the shirt but the shirt does not match his complexion. Ok, that's a first. He opens a case choosing Item not as described. Free return shi...

Resolved! Invoices

When a buyer doesn't pay, ebay says to send them an invoice. When I send it, the response is: Payment information for this item can only be updated on the site on which the item was originally listed. To update the payment information for your item p...

Resolved! Any update on Ebay Support? Still not available?

Has anyone gotten through to support? How can a company this big have Customer Support down for days without any sort of notice? Tried through the website for Live Agent, Call Back, and even messaged on Facebook and nothing.....

Resolved! Auction item

Hi, One of my customer is requesting a bidding history of an item that he won at the bid. Can I share it with customer?

My auction was taken down for Restricted Adult Items when other sellers’ listings are still up

I put up a comic book with a risqué cover image for auction that has one errant n’i’p’p’l’e’, which I blocked out with black over the offending area, was taken down. My account is restricted for 3 days. I just saw an item that was the same darn thing...

Would you like to add a protection plan?

I guarantee you they are costing us sales with that stupid pop-up.Why, because it forces a buyer to jump over one more hurdle before they can check out.Even if they purchase the money goes to ebay, some might think I'm being selfish but if we don't m...