eBay

homosassamel · ‎10-30-2020

I sold a sterling silver doctors thermometers carrying case. I took the thermometers out prior to shipping to England and now GSP is telling me it is restricted and they are not shipping it and not returning it to me. How do I talk to a real person about this. Mel

dhbookds · ‎10-30-2020

Usually what happens in that situation is that you retain the buyers money, GSP (Pitney Bowes) refunds the buyer's money out of their pocket and then sells/relists the item under their name........

Is that what happened? If so, what's the problem?

donsdetour · ‎10-30-2020

There is nothing you can do about it, You will have to refund,

When you relist: you could inform you purchaser that you have and try shipping it your self.

This does have the risk it could be confiscated at the customs of that country.

*smedley* · ‎10-30-2020

many countries have restrictions and prohibitions on importing precious metals thru the postal system...

excerpt from the prohibited section on the "Country Conditions for Mailing — United Kingdom of Great Britain and Northern Ireland(Includes England, Scotland, Wales,Northern Ireland, Guernsey, Jersey,Alderney, Sark, and the Isle of Man)" page on the US postal service website:

Coins; platinum, gold, or silver (manufactured or not); precious stones; jewels; and other valuable articles.

so, you cannot send silver to the UK...

monster-deals · ‎10-30-2020

@donsdetour wrote:
You will have to refund,

Not how GSP works.

kensgiftshop · ‎10-30-2020

@homosassamel wrote:
How do I talk to a real person about this. Mel

There's nothing to talk about.

You get to keep your payment, they will refund the buyer and the item will be resold.

Want to wish everyone a Safe and Happy Independence Day.

donsdetour · ‎10-30-2020

@monster-deals wrote:
@donsdetour wrote:
You will have to refund,

Not how GSP works.

It does because they refuse the item and are returning it.

gracieallen01 · ‎10-30-2020

"I sold a sterling silver doctors thermometers carrying case. I took the thermometers out prior to shipping to England and now GSP is telling me it is restricted and they are not shipping it and not returning it to me. How do I talk to a real person about this. Mel"

I think you might have missed the operative word here.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

kensgiftshop · ‎10-30-2020

@donsdetour wrote:
@monster-deals wrote:
@donsdetour wrote:
You will have to refund,

Not how GSP works.
It does because they refuse the item and are returning it.

The item wasn't refused and it's not being returned.

The seller gets to keep their payment and Ebay will refund the buyer.

They take the item and resell it to get their money back.

Want to wish everyone a Safe and Happy Independence Day.

monster-deals · ‎10-30-2020

@donsdetour wrote:
@monster-deals wrote:
@donsdetour wrote:
You will have to refund,

Not how GSP works.
It does because they refuse the item and are returning it.

Not how ebay works.

If the item is refused there is nothing to do. Just move on to the next fire.