After reading the 2018 Spring Seller Updates a little more thoroughly, and being upset that sellers no longer had the option to implement a restocking fee, I realized I was incorrect in that conclusion, I think. The restocking fee is no longer allowed only if you are offering free returns, I think. Here is the info:
Restocking fee no longer permitted with free returns
A free returns policy means just that—free returns with no additional fees. Starting in 2018, you will no longer be able to charge restocking fees when you offer free returns.
If you do not offer free returns, you will still have discretion to charge a 10%, 15%, or 20% restocking fee. However, starting in 2018, the buyer will only see a restocking fee of "up to 20%" in the listing.
BUT, I also read this, which is why I originally concluded that restocking fees were no longer allowed, period:
Streamlined returns policies
Starting in May 2018, we will streamline our returns policy options. Buyers' expectations are continuously evolving and we strive to deliver a returns experience that is consistent and competitive with the changing marketplace. Our simplified return policy options will help drive a retail-standard returns experience for buyers and may boost your sales. We recommend that you begin changing your returns policies now.
The five return policy options will be:
- No returns accepted
- 30-day buyer-paid returns
- 30-day free returns
- 60-day buyer-paid returns
- 60-day free returns
Restocking fees will no longer be a return option.
My May listings do not have free returns and still show the restocking fee.
So which is it? How do you decipher the restocking fee policies? Thanks!
