Hello eBay Community,
I am requesting help from the community due to a brain injury I have which makes it VERY difficult to understand "legalese" in regards to the fine print surrounding the eBay promotional offer of receiving 2 months of Anchor store subscription for the price I am paying for my Premium subscription which is $59.95. I would sign up for the Anchor offer and then after the 2 month promotional period, I would pay the regular rate of $299.95 per month.
I contacted eBay via email, due to the closure of phone support due to the virus, and received the email below because I could not understand their formula for calculating termination fees if I decided to end my Anchor subscription. I had a few more questions for them to gain further clarity, due to my injury, but have not heard back from them as yet. The promotioinal period ends this evening at 11:59:59 PST so I hope to hear from the community so I can confidently make my decision by knowing all the facts and finer details. I will be increasing my invenotry levels and this opportunity looks pretty good for what i have in mind, but I just want to be sure.
FROM EBAY:
Hi Bruce ,
Thanks for contacting eBay back. I understand that you would like to know what this " “the product of remaining months left in the subscription” means and your early termination fee.
The early termination fee rates are calculated by dividing by 3 the product of remaining months left in the subscription and applicable monthly subscription fee [(months * monthly fee) / 3] or 6 months multiplied by 59.95 divide by 3 so your termination fee would be $119.
I am glad I am able to help you with your concern today.
Thank you for choosing eBay. We value your business. Have a great day!
Best regards,
Gelie Grace S.
eBay Customer Service
FROM BRUCE TO EBAY:
Hi Gelie Grace S.,
Thank you for getting back to me and making it easier for me to understand as I have a temporary brain injury that has affected my cognition. It would be deeply appreciated if you could answer each of my questions below in order.
A couple of things:
- What does * mean?
- What does / mean?
- As far as English grammar is concerned I am not sure “product” is the right word in this sentence. " “the product of remaining months left in the subscription” I think the sentence is best understood as " “the amount of remaining months left in the subscription” ? Its not a big deal but “amount” makes more sense in the context of that sentence and what you are trying to convey. Unless of course, I am incorrect. 😊
- So today I will be signing up for the Anchor subscription special promotion. As I understand it I will be charged $59.95 for 2 months and then the fee will change to $299.95 per month thereafter. Now if I want to cancel my subscription the termination fee will be as follows, as explained by you below. If I subscribe for 4 months and then decide to cancel your equation would look like this:
8 months remaining in my subscription multiplied by $299.95 equals $2,399.60
$2,399.60 divided by 3 equals $799.86
My termination fee would be $799.86
Is this correct?
- If I choose to join the new promotional offer am I charged any termination fees for leaving my current “Premium” subscription and moving to the new “Anchor” subscription?
- Are there any other hidden fees that I need to be aware of?
Thank you so very much for your patience with me. It is deeply appreciated.
Kind regards,
Bruce
So.....thank you eBay Community, in advace, if you can help me with this. My cognition has been severely affected and your help would be deeply appreciated.
Kind regards and I hope you are are well and safe durning this trying time,
Bruce
