Request Delayed Shipping

[etsvcs]

Hello Friends,

A customer bought an item last Friday, she asked for me to send the item on 6/4.  Will I get dinged for a late shipment? 

regards, 

John.  

[brightlightbookseller]

Yes, you will.  If you don't make a habit of it, it won't hurt you (it's a percentage system, so to know how many times it would take delaying shipping to hurt you, I'd have to know your sales numbers, which you of course don't have to share, but you can look on your Seller Dashboard).  We've done it a few times, but you can also ask them to wait to pay or purchase, or suggest they set up a hold on their mail (if you're sending USPS).  There are all sorts of ways they can take care of issues like that without hurting you, but again, one time won't really hurt you as long as you don't have a habit of shipping late.

[jerseyboymusic]

You will get dinged if outside your handling time. I tell a buyer something like this...

"I have a certain handling time Ebay requires to me to send an item in. If you will not be home, please arrange for a free mail hold with your local post office" or something like that.

[m60driver]

As a relatively small seller, a single ding might impact your selling status so take the advice above and tell the buyer you have no option other than to ship the item per Ebay's regulations.  I doubt they could make the same request with Amazon.

[pls-consignments]

Yes, the defect will be automatic. However, when this happened to me, I called a CS agent, and they said that the defect can be removed, but you need to ask for a notation of the call sent to your messages for reference. Otherwise, it will stick.

[brightlightbookseller]

I wouldn't trust any CS agent that told me that.  Too many times, I've seen people told similar things and it never happened.  Hopefully it did for you, but I would be wary.

[pls-consignments]

Thus the reason for the confirmation email. I won't do anything unless I can prove what was promised.

[sextons-sweet-deals]

the simple fix is to ship with signature required. 

Have you done your homework on the buyer? 

[fbusoni]

Did she ask you to send it on 6/4 before or after she made the purchase?

If after, I would tell her that you are cancelling the sale for all the reasons cited elsewhere in this thread.  

[brightlightbookseller]

Neither of those things has anything to do with the subject at hand.

[sugarnspice777]

Tell this person to put a hold mail at her Post office.  She can even call and do it.

Ship it out tomorrow, for all days since Friday are non ship days and tell her you had to ship, your going out of town or something, or you will get dinged.  Besides, if she asked you to do this after payment, she should have done this before payment, so you could discuss.

When someone asks me to do this I tell them I cannot. That I get in trouble here for it, to do a hold mail.  

[itsjustasprain]

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@sextons-sweet-deals wrote:

the simple fix is to ship with signature required. 

Actually no - that would be the most convoluted and expensive 'fix' imaginable. Adding Signature Confirmation would cost the seller an extra $3.50 on-line or $4.15 at the counter. The recipient would have to sign for it instead of just expecting it as part of a normal delivery.

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@sextons-sweet-deals wrote:

Have you done your homework on the buyer? 

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There is no 'homework' required on the buyer. The only question is what the OP asked. I would suggest to the buyer that they simply have their mail held at the post office (which is no charge for up to 30 days) until they return. All three sales by the OP last Friday offered USPS Ground Advantage shipping and no sale was for more than $19.99.

[kandf_vintage_finds]

Over the years I've delayed shipping 2 times when the customer requested it.  Did I get Dinged?  Yes.  I contacted eBay on Facebook and after reviewing my messages they took the dings away!  

[robbie31415]

There are things that can be done...... since it's only a few days.... *cough* Kiosk

>.>

<.<

[a_c_green]

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@robbie31415 wrote:

There are things that can be done...... since it's only a few days.... *cough* Kiosk

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Scan an acceptance at the kiosk and then take the package back home again? That could work since the Provisional Acceptance issued by an SSK is actually accepted by eBay as proof of mailing. But it's not something I would try when a more direct solution would simply be to show the buyer how to have his mail held (for free) while he's away.