Rejected return case

[zbenji289]

So in a little situation here. I recently sold a watch here on eBay, went to authenticator and everything went well on the shipping side, buyer received it and immediately wanted to return it as it was too heavy and didn’t fit. (Was new watch and not sized to wrist) I don’t allow returns and offered to swap it out and gave other options. He was upset and demanded a return. Buyer went ahead and contacted his credit card company and they told him to ship it back. He went post office and returned it to the authenticator without my or ebays approval and eventually ended up back to me. eBay denied the return as it was not a valid reason for a return. I’m worried that his credit card company will give him his money back after I ship it back and could be a possible scam. He’s now threatening legal action against me. All help/suggestions will be appreciated. Thanks!

[m60driver]

---

@zbenji289 wrote:

I don’t allow returns and offered to swap it out and gave other options. He was upset and demanded a return. 

---

You must be a glutton for punishment.  Of course you must accept returns if you sell online.  That is expected by all buyers these days thanks to Amazon policies. You are darn lucky you got the watch back.  If, in the end, all you are out are your Ebay fees then get down on your knees and thank Baby Jesus for your good fortune.  Your obstinacy regarding returns could have cost you the watch and the sale and still could if you are so foolish as to ship the watch back to the buyer.  I mean what the heck are you thinking?!?  Use this as a learning experience going forward and when a customer requests a return then oblige them.  

And to be honest, you do not have the selling experience to be selling $5k watches on Ebay.  

[caseypl]

It is in the hands of the CC company and ebay now. You delivered the watch. State that. Show the tracking information and the denied return. Then see what happens. 

[caseypl]

May not be entirely true. Please dont' speculate. I didn't take any of the advice I got on a dash pad that got returned in a similar manner and guess what? I'm fine at the moment. 

[1tuna]

I have shipped half a dozen pices to the OH watch team to authenticate

the blues have stated a few times that once a case is open up for a SNAD then its going to be handled normally.

the fact is the case is open now or should be

ebay is not in the habit of reversing   a case that was opened up for a remorse or a SNAD  return, was the band too big or small

I am glad you go the watch back

if a case is opened for any reason then its going to stay open even if it was not supposed to opened in the first place

@zbenji289 

had they files a SNAD befroe they retunrnded it you might have had a chance to deny it

[zbenji289]

The case is already closed and I'm not obligated to return. They ruled it as buyers remorse. 

[zbenji289]

I tried telling him not to ship it back and he went ahead and decided to do whatever he wanted to do with it... 

[caseypl]

You didn't ask for the watch back. The buyer could have just as easily re-sold the watch using a seller account. It should not be on you to be the salesperson for an unwanted item. I think legally (my opinion), this is not a returned item, rather the buyer decided to send you a gift and it wasn't something you asked for back. The fact they knew they were denied a return in Ebay and sent it back anyways suggests either it is a faked item, or they are going to scream to the cc company and hope it works out. 

I hope you are good at determining if it's a real watch or not. If not, then it's a he said she said situation. 

[mandisattictoyz]

You should be protected under seller protection policy.  Even if the chargeback goes through.  As for legal action lol, tell them to pound sand and waste their money.  It can’t and won’t result in anything.  

[zbenji289]

correct, FVF was about $450. With everyone's input, i will not ship it back. Ill just have to issue a partial refund as that's the safest thing to do. 

[vvv4398]

---

@zbenji289 wrote:

I’m positive. I state no returns accepted. Which he opened a return case and eBay viewed and denied it. He shipped to the authenticators without eBay tracing. I called eBay when he shipped it and they said they would divert it back to him which didn’t happen

---

That's very odd...

Does the buyer not have your return address?

I know I would keep the money and in about 6 months or a year put the watch back up for sale, I am sure many sellers on this discussion board will disagree with this statement vehemently however real life experience on ebay itself (where I am or was the buyer) agrees with me.

[johnrj1226]

The authenticator did right by shipping the watch to you.  They have no  authority to get involved in an eBay/buyer/seller  issue.  It is up to you to settle this buyer/seller issue to make things good.  Right now you have the watch  and  buyers payment.  Sees you owe  a refund to the buyer of some  sort and  life will be  good again.  I always never refunded the return shipping and original shipping cost,  just refunded  the item price and other associated $ (like  ST) the buyer incurred and paid for a remorse claim and be done with it.  If the buyer opens an Item Not as Described case  the CC company"normally" does not refund the return cost - your situation is  rather unique  as the buyer /authtenticcar has already shipped it back to you w/o an open case being..

GL

You may 

[slati_2013]

---

@zbenji289 wrote:

The case is already closed and I'm not obligated to return. They ruled it as buyers remorse. 

---

Who ruled it as buyers remorse? eBay? Because if it was not the credit card company, once it is confirmed the watch has been returned, there will be a chargeback and nothing eBay has said or promised you will stand. The list is very, very long of sellers eBay ruled for only to have the CC company do a chargeback. Once that happens eBay will go along and refund the buyer. 

You can't just refund the buyer partially without an agreement with the buyer. Be very careful here. You could on your own refund him partially and still then be forced to do a full refund. Make sure whatever move you make next is the final move. On eBay nothing is what it seems no matter what you are told. 

[zbenji289]

Ebay ruled as remorse yes. i have no clue what his CC company said yet as hes not giving me much info. 

[1tuna]

so you would keep the money/$5000  for a while to teach the guy a lesson.

thats being a crook and a scam artist and I cant believe you posted that

morals/scruples are lacking in your post and its not fitting with the community

@vvv4398 

[stainlessenginecovers]

If a credit card charge back has not been opened via ebay yet (which is the only way you will be notified of a chargeback, is through ebay)- do nothing. Nothing until then. When it comes you will have a chance to submit one item back. Using Paint, screen shot your listing with the 'no returns' circled in red as well as a copy of the Shipping Label showing delivery and put it ALL ON ONE PAGE (as you only get 1 item to attach). 

If you received anything regarding tracking from the Authenticator to the Customer, use that one because if the address/zip doesn't match the records the CC has on the buyer, they will deny anything you send in