eBay

pargran3 · ‎09-15-2020

This is actually a first for me.

A buyer wanted to cancel a shipment because she found it cheaper when it was already on her doorstep. I told her to give it to the carrier refused and unopened.

So where do I go from there when it comes back (priority package)

What is the procedure provided for that?

Radine

corvettestainless · ‎09-15-2020

You can either eat the FV fees and just refund them from PP when it arrives, or you can tell them to open a case as 'changed mind' and when you receive it, you can also just refund (which will get you most your FVF)

Technically, they are not allowed to do 'refuse' and have it returned that way, but if you get it back, your happy, they're happy... all good.

bonjourami · ‎09-15-2020

And they lose all buyer protection by refusing the delivery.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

monster-deals · ‎09-15-2020

@pargran3 wrote:
This is actually a first for me.
A buyer wanted to cancel a shipment because she found it cheaper when it was already on her doorstep.

I would have said sorry, not sorry.

southern*sweet*tea · ‎09-15-2020

Buyer refuses package, you get it back and verify that it is what you sent. Cancel through Ebay using the buyer requested cancellation. Fees will be refunded, you'll be free to relist. No need to have them open a case.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

fab_finds4u · ‎09-15-2020

The OP accepts returns. When they accept returns the seller can't say sorry. The buyer can return it for any reason including they found it cheaper.

monster-deals · ‎09-17-2020

@fab_finds4u wrote:
The OP accepts returns. When they accept returns the seller can't say sorry. The buyer can return it for any reason including they found it cheaper.

Not if they refused it.

corvettestainless · ‎09-18-2020

Can you cancel once you showed it's been shipped and delivered by tracking?

ma-647837 · ‎09-18-2020

@monster-deals wrote:
@fab_finds4u wrote:
The OP accepts returns. When they accept returns the seller can't say sorry. The buyer can return it for any reason including they found it cheaper.

Not if they refused it.

Not if doing as the seller instructed.

I told her to give it to the carrier refused and unopened.

femmefan1946 · ‎09-18-2020

If it was refused, technically it was Undeliverable, and the seller is not required to refund.

Ethically of course.....

But I see no reason why the seller should be out her eBay and PP fees or the cost of shipping itself.

A partial refund seems in order.

Preferably 61 days after purchase, if possible.

I am old and cranky.

monster-deals · ‎09-21-2020

@ma-647837 wrote:
@monster-deals wrote:
@fab_finds4u wrote:
The OP accepts returns. When they accept returns the seller can't say sorry. The buyer can return it for any reason including they found it cheaper.

Not if they refused it.
Not if doing as the seller instructed.

I told her to give it to the carrier refused and unopened.

It doesn't matter what they told them.

Following terrible advice doesn't opt you out having to follow the rules.

fashunu4eeuh · ‎09-21-2020

@monster-deals wrote:
@pargran3 wrote:
This is actually a first for me.
A buyer wanted to cancel a shipment because she found it cheaper when it was already on her doorstep.
I would have said sorry, not sorry.

@monster-deals

And then risk a bogus Not As Described case getting opened. (Determined buyers will find a way.) This seller is providing customer service, at their expense. It sounds like they have very few returns. Likely they can absorb the cost, as they didn’t bring that concern up.

fab_finds4u · ‎09-21-2020

Not always true.

A seller asked on the weekly chats what do do if a package showed up on your doorstep you weren't expecting, would you have to refund? This was when eBay said do not return a package unless the seller or eBay tells you to, and one of the eBay employees said it depends on the seller's return policy. If the seller accepts returns they can return jt for any reason including they no longer wanted it so they refused delivery.

I saved that post and often copied and pasted in the Answer Center or in Shipping & Returns when refusing delivery came up but I don't have it any longer because it was saved in a computer that died. But there's nothing wrong with my memory.

They can also refuse delivery if the box is damaged or the buyer suspects the contents are damaged.

monster-deals · ‎09-21-2020

@fashunu4eeuh wrote:
@monster-deals wrote:
@pargran3 wrote:
This is actually a first for me.
A buyer wanted to cancel a shipment because she found it cheaper when it was already on her doorstep.
I would have said sorry, not sorry.
@monster-deals
And then risk a bogus Not As Described case getting opened. (Determined buyers will find a way.) This seller is providing customer service, at their expense. It sounds like they have very few returns. Likely they can absorb the cost, as they didn’t bring that concern up.

What is the difference between a bogus return and a real return?

Nothing.

Maybe it happens and maybe it doesn't.