@weyland_pubs wrote:Yes, the item was delivered a day after I refunded the buyer. The alternative was to refuse to do the refund - then Ebay would step in, refund the buyer and I would receive a defect - which hurts my reputation and sales.
Not exactly, not right now anyway.
"We will automatically remove any defects, and associated negative or neutral feedback for “item not received” cases closed without seller resolution when:
- Tracking was uploaded and has a physical scan from the carrier before the case was opened.
- A delivery scan shows the item was delivered after the case was closed.
- In addition, these cases will not impact your service metrics rating."
I know, I know - I didn't believe it either, it was only through sheer stubbornness on my part that I discovered eBay is actually doing this. At first, every single time I issued a refund to avoid the defect, the item jumped back into action and was delivered within 48 hours and, of course, none of the buyers responded to my messages asking for my money back and I couldn't appeal.
So, I just refused to do anything and decided I'd just be extremely persistent in my appeals. Everything on my dashboard was red, from defects to warnings about my status dropping to below standard. As it turns out, Wednesday night is the "Magic Night" - at around 2 am CST, all my defects and late deliveries just disappeared and everything was green again. It was beautiful.
