eBay

the_snkr_wife · ‎10-21-2023

I sold an item and when it sold I could not find the item. I gave the buyer a full refund and even told the buyer when I find it I will send it to him for free. I had 100% positive feedback. He was disgruntled and left me negative feedback, which I would assume was to ruin my 100% He is new and has nothing to loose with only a 6 feedback rating. I was able to respond. Ebay would not remove the negative feedback. Why can not leave feedback for the buyer? Even if its netrual.

slati_2013 · ‎10-21-2023

You can't leave negative feedback for a buyer. It has been that way for a long time. The feedback is accurate. It was a bad experience for the buyer. With me if I have any doubt as to where something I have listed is, I reduce the quantity to zero until I locate it.

spark-chaser1 · ‎10-21-2023

You listed an item you didn’t have- the buyer has a legitimate gripe. What would YOU have possibly said that would have helped YOUR case?

spark-chaser1 · ‎10-21-2023

Also, remember that feedback is based on what transpired in the transaction, and not what you might have done to fix it.

dhbookds · ‎10-21-2023

just as a suggestion ...........think of how you could have made YOURSELF look better than this:

I gave the buyer a full refund for the shoes and told buyer I would send the shoes for free when I find them. Unfortunitly Ebay does have disgruntled people who are never happy and live to ruin someone's 100% feedback rating for no reason. Usually new people to Ebay that have nothing to loose.

Sure the buyer is disgruntled........and has a right to be. You attack a NEW seller (and all New people).......and accuse him of wanting to destroy your feedback with no proof......when all he wanted was the shoes which you sold him.

Much better to have acknowledged YOUR error and abjectly apologized.....forget the improbable future promise.......

spark-chaser1 · ‎10-21-2023

Yeah, I just read that. Not a good image to project to future buyers.

You left a buyer with a bad experience… and should have just left it a that. You just dug yourself in deeper by making the disparaging and passive- aggressive comments that go beyond the simple, factual feedback left by the buyer.

fern*wood · ‎10-21-2023

You want to give a buyer bad feedback because you disappointed them.

spark-chaser1 · ‎10-21-2023

yeah…. Even a lot of “ new people” know better than this.

doc-holmes · ‎10-21-2023

This is the perfect example as to why ebay doesn't allow for anything but positive feedback for a buyer. This would just be retaliation for a justified negative. Ebay isn't interested in that.

maxine*j · ‎10-21-2023

In 2008, eBay decided that sellers could leave only positive (or no) feedback for buyers. Why? Because sellers left nasty, retaliatory feedback for buyers who opened perfectly legitimate INRs or INADs and/or left perfectly legitimate neutral or negative feedback.

The response you left to a justified and accurate negative feedback is a clear and shining example of why eBay made that policy change.

Your understandably unhappy buyer left a brief, mild negative, a simple statement of fact. In turn, you excoriated the buyer.

What you did hurts you and, worse, it hurts all decent sellers.

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