Regards,
@bubbleman2010 wrote:
Your first statement says you don't issue buyers refunds and allow them to keep the item. Then down below you state .... If a refund isn't started in this timeframe, we'll automatically issue the refund on your behalf...... Does the buyer have to return anything before you issue a refund?
Hi @bubbleman2010, I apologize if my statement wasn't clear. When looking at the entire sentence, I did state that the item needs to be delivered for an automatic refund to occur. For reference, here is entire sentence, " If they do ship it back within 5 business days, you'll have 2 business days to issue a refund to your buyer once it's been delivered to you." An automatic refund will only occur after the item has been delivered back to the seller. Let me know if I can clarify this further!
@missjen831 wrote:
@stridder123 wrote:
@bubbleman2010 wrote:
Like I said no sense waiting a person doesn't need a crystal ball to figure out the outcome and if you leave it up to ebay to decide I know you won't like that outcome.
What do I loose if I don't do anything, besides possible issues for future selling?
I am not going to sell here anything anymore. I've seen enough.
brian.t said buyer have to return item anyway. If I accept return - its the same outcome. There's a chance buyer wan't escalate etc.
If the buyer asks ebay to step in, they might not be told to return the item. I believe Brian was confirming that when the seller has a "no returns policy", it does not mean the buyer gets an immediate refund without returning the item. Its not ebays policy to issue an automatic refund when a return is escalated to ebay.
The Money Back Guarantee does say that if a seller refuses to accept a return or does not pay for return shipping, that the buyer may be refunded without having to return the item. THAT is the risk you are taking here if you don't accept the return.
Hi @missjen831, it's very uncommon for us to issue a refund without having the item returned. Some examples of when we would not have an item returned are if the item would be hazardous to ship (like broken glass) or when a seller refuses cover return shipping for an international return. In almost all other situations we will require the buyer to return the item. In the situation the OP described, we would require the buyer return the item for a refund.
@stridder123 wrote:Thanks!
Sounds horrible, especially being charged seller fee after ebay steals your money. Why you guys still selling here??
So whats my best strategy? Buyer just started return request today, can wait for a couple days
Don't wanna loose both item sold and money:(
I guess I will delete all my other listings just in case
I read your original post, a number of replies and got to this one. Don't overract and fold up your tent. Retail sales, regardless of the venue (online of brick & mortor stores) come with a certain % of returns, period. Its part of the cost of doing business. One thing you could have done if you offered Free Returns was only Refund a part of the original sale instead of the whole thing. Buyers are liable to research what they purchase and I am sure you would certainly answer any tech questions on the item to make sure its the right piece AND will work with the Buyer's system right? You ARE an expert on it right?
As to not accepting returns ... I still have NO CLUE why eBay still has that bogus setting on the site ... it is SO easy to circumvent. As to Sellers using it, are they saying, "I want you to buy my item and keep it regardless of what you get or what happens after you get it, I just want your money and not your issues" or "I don't want this item back so if it doesn't work out you can keep it but I won't be refunding you." ?????? eBay is all about easy returns for Buyers, so again, the choice to not accept returns is ridiculous, sorry but it is.
