eBay

philosophyjk · ‎05-20-2018

I had one buyer order 11 lots of resistors from me. After they received the resistors they told me that they measured some out of spec (Were supposed to be 1% tolerance, they measured some as far as 1.1% out of spec) and demanded a full refund for the entire order.

I did check the boxes for all the resistors they bought and found the one had resistors just barely out of spec but only right there and the next 4000 resistors were all in spec.

I offered to replace the ones that were out of spec, or to give a full refund (+the $3.50 it would take to ship them back) after they ship the order back. They said it wasn't worth their time to ship them back (but didn't ask for anything, just stated that). To me they were fishing to get $50 of stuff for free.

A week later they left feedback for every item as negative...

Not sure how to respond. I think I'm just going to leave ebay alone for at least year. I ended all of my listings after no sales since the negative feedback (I was selling ~10/day before)

phono_0490xxxxxx · ‎05-23-2018

@Anonymous wrote:
@philosophyjk wrote:
The values she said measured out of spec were 22k. She messaged me a list of measurements the 'worse' being 21.6k.
I don't know anybody in the business that would consider a few out of spec units from a hundred to be unreasonable, your measurements were so close that without a NIST meter it would be impossible to say any were out of spec.
I've seen heaps of 'audiophools' who with their 'conformation bias' try to claim mystical attributes that come from exotic components.
People who are old and into guns that claim they can hear better performance of ridiculous priced 'high end' phono carts or "Monster Cables" that can't be measured by all but precision test equipment let alone hearing degraded silly old farts.
Of course, these are not people in the repair business... Audiophoolery business, maybe.
They say the ridiculous and accordingly attract ridicule.

As others have said you may have a competitor at bay, especially since only a few dollars are at stake. If the resistors are so mission critical they certainly would not be buying them from eBay.
Maybe, or just a self important tool.

If after all else has failed and those negs are to stay you could always just for fun request from your buyer the NIST certificate number from the meter they used just to let them know you are on to them. J/K (inside joke).

These devices were adequately described. The listing photo images do that well.

Anyone with experience in this field can clearly see this.

The problem is having ebay recognise the facts of the matter and acting on it.

jonathankirkland · ‎05-23-2018

@divwido wrote:
ASK THEM TO RETURN THE WRONG ITEMS. why isn't this obvious?

This is why I was there was a way that it would be impossible for people to reply to a thread without being forced to read the OP and all the comments.

Anonymous · ‎05-23-2018

@jonathankirkland wrote:
@divwido wrote:
ASK THEM TO RETURN THE WRONG ITEMS. why isn't this obvious?
This is why I was there was a way that it would be impossible for people to reply to a thread without being forced to read the OP and all the comments.

A snippet from post #1:

@philosophyjk wrote:

I offered to replace the ones that were out of spec, or to give a full refund (+the $3.50 it would take to ship them back) after they ship the order back. They said it wasn't worth their time to ship them back (but didn't ask for anything, just stated that).

mam98031 · ‎05-23-2018

@Anonymous

I think you are confusing two different posters. philosophyjk is the OP, ph_0490xxxxxx is NOT.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

phono_0490xxxxxx · ‎05-23-2018

@mam98031 wrote:
@Anonymous

I think you are confusing two different posters. philosophyjk is the OP, ph_0490xxxxxx is NOT.

Confusion... ?

philosophyjk · ‎05-23-2018

@secretsquirrelisnowhere wrote:
I know more about it than you think. I also know it SUCKS when you get misrepresented items from ebay. Especially when it can damage the circuit board you're stuffing the components into.
The seller misrepresented his wears and didn't take responsibility. That ticked off the buyer, and I don't blame the buyer.

1. The items are in NO WAY misrepresented. Look at the link to the ended listing elsewhere in the thread. They ARE 1% metal film 1\4w resistors, new from the factory box.

2. Didnt take responsibility? I offered a FULL refund, AND to pay the shipping for the buyer to return the 'defective' items. The buyer wanted a refund AND to keep the items. In my book thats called theft.

phono_0490xxxxxx · ‎05-24-2018

@philosophyjk wrote:
@secretsquirrelisnowhere wrote:
I know more about it than you think. I also know it SUCKS when you get misrepresented items from ebay. Especially when it can damage the circuit board you're stuffing the components into.
The seller misrepresented his wears and didn't take responsibility. That ticked off the buyer, and I don't blame the buyer.
1. The items are in NO WAY misrepresented. Look at the link to the ended listing elsewhere in the thread. They ARE 1% metal film 1\4w resistors, new from the factory box.
2. Didnt take responsibility? I offered a FULL refund, AND to pay the shipping for the buyer to return the 'defective' items. The buyer wanted a refund AND to keep the items. In my book thats called theft.

@philosophyjk

Yes.

Look, leave that argument.

You have the possible remedy for the FB correction/appeal.

You can relist and do 'business as usual'.

You have the option to warn/enlighten other sellers on other forums who know what these devices are and how to use them in an appropriate application.

diyaudio forum is one. I use the ID of shhh_its_me there.

The reach of such warning is greater than on these discussion boards.

In doing so you may attract sales on ebay or privately... and you won't be hammered by ebay account sanctions.