The eBay Community

eBay won't format my shipping address correctly (wrong ZIP+4)

I live in a newer place that wasn't fully added to the USPS database until early next year. When I input my address into eBay as a primary shipping address, eBay automatically fills in the ZIP+4 code but it fills in the wrong one. Even if I overwrite...

How does free shipping work for international buyers?

I am offering free shipping in my one of my listings. I figured at most I would be paying $12 for shipping label. The item I am selling is priced at $75 and I received an offer for $50, which I would normally accept without hesitation however the buy...

Seller Hub Layout Change

According to the help page regarding the seller hub I should be able to customize it. But there is no link for customizing anything. Didn't there used to be? The eBay rep I just spoke to told me that they new layout is how they decided it was best fo...

Frequent Forced Password Resets

Ebay has force-reset my password 9 times in the past 4 months. The boilerplate message implies that someone has been using my account, but oddly enough, I've never received an email informing me of a login attempt. How they are using my account -- in...

Return Flaw in eBays system they need to fix

Buyers can log in and mark an item delivered to seller on a return. Even though item wasn't returned or is still on route. eBay will then mark the item as Delivered on return and ask you to refund. Of course you can't nor can you escalate it because ...

eBay customer service refused to remove negative feedback, reduced my performance level

I am an old gardener. I sell plant cuttings on ebay. When people buy my cuttings, some of them want my advice and follow-ups for free. I have many buyers and I simply can't continue working with them for free after they paid $10-$20 for my cuttings. ...

Unannounced change to Request Total

I was wondering why I was getting ebay messages to send an invoice only to find the buyer had already paid. Then I had a buyer tell me after they requested an invoice they got an ebay message to "pay now to keep this item". So the next 2 times it hap...

Seller hub changes 5/28

Once again, without any notice, ebay screws up seller hub. So now I not only can't customize the layout, but offers have been consolidated into a different location. That would be fine as long as I could view all items for which I can send an offer, ...