Real deception

[agatakrist2754]

Ebay member, buyer  wanted return bag,   which he bought from me and promised immediately send my bag back
I sent нim all refund $167.00, wich buyer paid me. But buyer requred more £36, that he paid for import tax or he will not be send my bag back!!!
Buyer's claims are not fair, it real blackmail and the opportunity to leave yourself a bag for free
Such, as Ebay member, buyer  disgrace and mistrust, to whole Ebay

[samami-6009]

1) no naming buyers
2) you refunded before you got the bag back. That's on you.
3) Buyers are responsible for import fees
4) Block the buyer and count this as an expensive lesson.

[castlemagicmemories]

Sorry this happened to you, but when you refund without getting the item back, that generally means you don't want the item back.

It's return for refund.  Not refund for return.

[castlemagicmemories]

You might want to put a statement in your listings that says customs fees are the responsibility of the buyer and are non refundable.  Buyers need to contact their country's customs department with any concerns.

[myjunqueyourtreasure]

ebay already shows the buyer that verbiage when they checkout.

[castlemagicmemories]

Thank you.  I have bought internationally and have not seen that.  Still, the buyer has committed by that point, which is why many sellers include that verbiage that I mentioned in their listings, so they know that up front and not after the fact.

[tunicaslot]

Did the buyer just message you that they would be returning the item or did they open a Not as described case since you don't take returns?  If they opened a not as described case - the seller is responsible for paying for return shipping. If you decided besides your return policy to accept the return - the buyer has to pay to return the item to you.

You jumped the gun by refunding the buyer before the item was returned and didn't follow Ebay policy. Even is you gave the buyer another 36 pounds - doesn't mean he'll return the bag

[castlemagicmemories]

Yes, their claims are not fair.  I wanted to address this further.

You don't mention why the buyer wanted to return, but the buyer should have opened an Ebay case.  That way, they return for refund.  

Sorry this happened to you, OP, I hope your future transactions go well.

Good luck to you.

[mam98031]

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@castlemagicmemories wrote:

Yes, their claims are not fair.  I wanted to address this further.

You don't mention why the buyer wanted to return, but the buyer should have opened an Ebay case.  That way, they return for refund.  

Sorry this happened to you, OP, I hope your future transactions go well.

Good luck to you.

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The buyer's reason for wanting the return doesn't much matter unless it was a Buyer's Remorse reason.  But even with that, and if they had opened a SNAD with any other reason, the seller would have been stuck with having to accept the return or refund with no return.

Even with a claim open, the claim can't protect the seller from themselves.  If a seller chooses to refund without requiring the return first, they can do that within a claim.  The claim will then close, but the seller can do this and the existence of a claim would not have preventing the mistake made by the seller.

It is a bad situation.  The OP felt they were communicating well with their buyer and that they would be honorable and return the item.  The OP was just trying to provide good customer service and it is very unfortunate that it backfired on them.  It is a good amount of money to lose and I'm very sorry that it happened to the seller.

[mam98031]

Please make sure you report this buyer to Ebay.

[castlemagicmemories]

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@castlemagicmemories wrote:

Yes, their claims are not fair.  I wanted to address this further.

You don't mention why the buyer wanted to return, but the buyer should have opened an Ebay case.  That way, they return for refund.  

Sorry this happened to you, OP, I hope your future transactions go well.

Good luck to you.

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OP, it makes a difference what kind of case they opened and why.  A SNAD is accepted even if you have a no returns policy.  Many think a no returns policy means no returns, but that is overridden by the MBG.  Get the item you ordered or your money back.  If a buyer's remorse reason is chosen, they might pay for shipping.  A SNAD you pay for shipping.  You want them to return for refund.

[mam98031]

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@castlemagicmemories wrote:

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@castlemagicmemories wrote:

Yes, their claims are not fair.  I wanted to address this further.

You don't mention why the buyer wanted to return, but the buyer should have opened an Ebay case.  That way, they return for refund.  

Sorry this happened to you, OP, I hope your future transactions go well.

Good luck to you.

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OP, it makes a difference what kind of case they opened and why.  A SNAD is accepted even if you have a no returns policy.  Many think a no returns policy means no returns, but that is overridden by the MBG.  Get the item you ordered or your money back.  If a buyer's remorse reason is chosen, they might pay for shipping.  A SNAD you pay for shipping.  You want them to return for refund.

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With all respect, I think you may have missed that the seller / OP can't ask the buyer "to return for refund".  The OP made the mistake of refunding BEFORE a return.  So if there was a claim filed, it is now closed, but the OP never said there was a claim.  It doesn't matter what type of claim [if there were to be a claim] the buyer filed, if any as the buyer has been made whole, but the seller has not.  

The OP has no recourse here except to try and get the buyer to return the item.  The buyer is asking the seller to refund them for tax/custom fees, which they have no right to ask for per the Ebay rules.  But this is where the OP is currently and it is a problem.  It certainly is a real problem and one that is not likely going to result in the buyer shipping the item back even if the seller caves and refunds the buyer for custom fees.

[prettyinplaid]

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@mam98031 wrote:

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@castlemagicmemories wrote:

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@castlemagicmemories wrote:

Yes, their claims are not fair.  I wanted to address this further.

You don't mention why the buyer wanted to return, but the buyer should have opened an Ebay case.  That way, they return for refund.  

Sorry this happened to you, OP, I hope your future transactions go well.

Good luck to you.

---

OP, it makes a difference what kind of case they opened and why.  A SNAD is accepted even if you have a no returns policy.  Many think a no returns policy means no returns, but that is overridden by the MBG.  Get the item you ordered or your money back.  If a buyer's remorse reason is chosen, they might pay for shipping.  A SNAD you pay for shipping.  You want them to return for refund.

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With all respect, I think you may have missed that the seller / OP can't ask the buyer "to return for refund".  The OP made the mistake of refunding BEFORE a return.  So if there was a claim filed, it is now closed, but the OP never said there was a claim.  It doesn't matter what type of claim [if there were to be a claim] the buyer filed, if any as the buyer has been made whole, but the seller has not.  

The OP has no recourse here except to try and get the buyer to return the 

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All excellent points! 

[slippinjimmy]

Leaving out your mistake of refunding before receiving the return.

You can refund the VAT the buyer paid because you don't have and never did have that money, the UK Government has it.

There is a process in place for buyer to get a refund of taxes when then do a return, you can find information on the process and forms required on this page:

http://www.myinternationalshopping.com/advice/reclaim-uk-customs-duty-vat-non-eu

There is probably similar info on the UK Customs site (I didn't look for it), you can send this to the buyer.

Of course it's all rather moot since you already refunded the full purchase price there is no incentive for the buyer to return at all. In fact they could actually get a refund of the taxes but destroying the item instead of returning it.

[second-chance-sa1es]

I want to add something here that wasnt said prior in the hopes that you do come back and read it. We see this happen a lot where a seller waits until they have made a series of mistakes BEFORE they show up here... When that happens all we can do is give you the captain hindsight treatment.

1. NEVER refund before you get the item back....

2. You are not responsible for import taxes....thats your buyers responsibility, but you gave away all of your leverage before you got your item back.

3. Call eBay ans explain to them what is going on. They are not allowed to hold your property hostage.....be polite when you do. But TBH you are probably **bleep**ed...

Come talk to us BEFORE you get screwed please, dont wait until youve made mistakes before you show up to ask for advice....