Rating affected by neutral feedback

[jilliganstreasures]

For the life of me, I could not figure out why my seller rating went to 99.4%. I have been a Top Rated Seller since 2000. I have one negative feedback and 3 neutrals. I thought the neutral feedbacks did not count against your feedback rating…BUT THEY DO! They are calculated just like they were a negative feedback. This is not ok. Anyone else that was clueless like me?

[kensgiftshop]

No, a neutral doesn't count in your feedback %.

[janet9988]

Only negative feedback counts. Click on the i next to your % to see the explanation.

[mam98031]

Have you ever taken a moment to look how your feedback rating is calculated?  Whenever you see an icon that is a "i" with a circle around it, it is for information.  There is one that follows your Feedback Rating.  If you click on it, it will tell you the following.

• We calculated this positive feedback percentage using the total number of positive and negative ratings for orders made in the past 12 months.
• This excludes repeat feedback from the same buyer for orders made within the same eBay calendar week.
• Here are this seller's feedback ratings in the past 12 months (this may differ from the numbers shown in the feedback ratings table):
• Positive feedback: 174
• Negative feedback: 1
• Using these numbers, here's how we calculated this seller's positive feedback percentage:
• 174 / ( 174 + 1 ) = 99.4%

Please let me know if you have any other questions.  

It looks like the negative will be falling off soon, so you will be back to 100% as neutrals don't count.

[jg.mason]

Your feedback percentage got lower because you have less feedback now than you had before. Right now you have 199 feedback in the last 12 months but say 4 months ago you might have had 250 feedback in the last 12 months.

Your feedback percentage is based on the last 12 months of feedback.

[albertabrightalberta]

@jilliganstreasures 

It's not the neutral feedback that's affecting your feedback score. 

It's the neg you received within the last 12 months.

[bennotbill]

While they don't count the neutrals do have a tiny effect. In that the three neutrals mean there is three less positives to counteract the negative.

[meme6253]

Same happened to me, You have less feedback now then 12 months ago, That is why your % went down, Most of us have less because sales have not been great this year for the most part, Hang in there!

[mam98031]

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@meme6253 wrote:

Same happened to me, You have less feedback now then 12 months ago, That is why your % went down, Most of us have less because sales have not been great this year for the most part, Hang in there!

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The fortunate thing for the OP is that the negative will fall off soon because it will be over 12 months old.

[jilliganstreasures]

Hi~ I only have one negative feedback and hundreds of positive feedback ratings for the past 12 months. I received 3 neutral feedback ratings in the past 12 months…sigh. I spoke to an agent and we went through the math together. The neutral feedbacks count as a negative when calculating the feedback percentage. I was extremely upset and confused. I asked why it is vague and misleading as neutral feedback ratings are not supposed to count for or against our score. The eBay representative said the neutral feedback does not “show up” as a negative to potential buyers but it IS calculated in the overall rating as a “non positive feedback”.

[jg.mason]

Then how do I have 100% feedback with a neutral?

[janet9988]

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@bennotbill wrote:

While they don't count the neutrals do have a tiny effect. In that the three neutrals mean there is three less positives to counteract the negative.

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Or......  they could also have been 3  negatives bringing down the % by a lot more.

Neutral is neutral...... not positive or negative.

Neutrals are not used in the calculations for %.

[janet9988]

Todays positive feedback for your past 12 months is 171 +

and you have 1 negative.

 Just what do you THINK the % should show as for having 1 negative?

[fern*wood]

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@jilliganstreasures wrote:

Hi~ I only have one negative feedback and hundreds of positive feedback ratings for the past 12 months. I received 3 neutral feedback ratings in the past 12 months…sigh. I spoke to an agent and we went through the math together. The neutral feedbacks count as a negative when calculating the feedback percentage. I was extremely upset and confused. I asked why it is vague and misleading as neutral feedback ratings are not supposed to count for or against our score. The eBay representative said the neutral feedback does not “show up” as a negative to potential buyers but it IS calculated in the overall rating as a “non positive feedback”.

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Did you click on the tiny symbol beside your percentage that shows the math?  This was explained in the earlier posts. The eBay rep is flat out wrong and asking them just about anything is a waste of time.

[buyselljack2016]

@jilliganstreasures 

Sorry,  the CSR that you spoke with is clueless on how feedback %age is done.

It is explained in post 3 with a visual aid screenshot.