Rating affected by neutral feedback

[jilliganstreasures]

For the life of me, I could not figure out why my seller rating went to 99.4%. I have been a Top Rated Seller since 2000. I have one negative feedback and 3 neutrals. I thought the neutral feedbacks did not count against your feedback rating…BUT THEY DO! They are calculated just like they were a negative feedback. This is not ok. Anyone else that was clueless like me?

[bonanza125]

I would say listen to what volunteers are telling you here. Eventually that negative will go away and you will be back at 100%.

[nobody*s_perfect]

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@jilliganstreasures wrote: .... I spoke to an agent and we went through the math together. The neutral feedbacks count as a negative when calculating the feedback percentage. I...

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The agent is mistaken.  Neutral feedback does not affect your percentage. Your feedback percentage is based on just your positives and negatives.

Here is the breakdown for your score, since you overlooked it when it was posted above.  You have received 198 positive, but only 171 count because the rest are multiple feedback from one buyer for transactions within the same week (which eBay measures as Monday through Sunday).

[aproudparent2010]

No it doesn't

You have 198 positives and 1 negative so that that is 199 feedbacks

198/199 = your feedback percentage

[nobody*s_perfect]

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@aproudparent2010 wrote: ...

You have 198 positives and 1 negative so that that is 199 feedbacks

198/199 = your feedback percentage

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Feedback percentage is not based on the full number of positives received.  As has been illustrated at least 3 times in this thread, eBay does not count multiple feedback received from any individual buyer for multiple transactions within the same week. So in this case the OP's percentage is based on 171 positive feedback.

[mam98031]

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@jg.mason wrote:

Then how do I have 100% feedback with a neutral?

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@jg.mason  Neutrals are not used in the calculation for a sellers fb percentage.  Haven't you read the little information available for all sellers under the icon right of were it gives you the percentage.  An icon with a "i" and a circle around it means there is information available if you click the icon.  It will say something similar to the following:

• We calculated this positive feedback percentage using the total number of positive and negative ratings for orders made in the past 12 months.
• This excludes repeat feedback from the same buyer for orders made within the same eBay calendar week.
• Here are this seller's feedback ratings in the past 12 months (this may differ from the numbers shown in the feedback ratings table):
• Positive feedback: 191
• Negative feedback: 0
• Using these numbers, here's how we calculated this seller's positive feedback percentage:
• 191 / ( 191 + 0 ) = 100%

[nobody*s_perfect]

I think jg.mason understands how it works, and was trying to make a point with the OP.

[johnrj1226]

Here is what eBay says how they calculated your FB  % **

198 divided by 199 = 0.9949748744  same as 99.49748744%  and shortened toto one decimal point would be 99.4%%

eBay is  spot  on again  DANG IT ! (didn't  want type **bleep** which  eguals  Whats The Fuss in MY dictionary)

If they included the 3  neutrals   your % age  would be lower

 i.e.198 divided by 202 = 0.9801980198 or 98.0%

Too much turkey or sleeping in math class 

**eBay's written  explanation - click on that O with an i inside next to your  FB %age  and ye will find

"" Here is   a copy &  paste of the  same info

• "We calculated this positive feedback percentage using the total number of positive and negative ratings for orders made in the past 12 months.
• This excludes repeat feedback from the same buyer for orders made within the same eBay calendar week.
• Here are this seller's feedback ratings in the past 12 months (this may differ from the numbers shown in the feedback ratings table):"
• Positive feedback: 171"
• Negative feedback: 1
• Using these numbers, here's how we"

PS:  Live in GA also in Covington aka "Dog Patch). but am one of those Darn Yankkees born, raised, educated in that  state that looks like a hand and a rabbit - near Motown USA.

[nobody*s_perfect]

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@johnrj1226 wrote:

Here is what eBay says how they calculated your FB  % **

198 divided by 199 = 0.9949748744  same as 99.49748744%  and shortened toto one decimal point would be 99.4%%...

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@johnrj1226 

No. 

First of all, 99.497...% would round up to 99.5%.

But mostly, as shown multiple times in this thread, their feedback percentage is not based on all 198 of their positive feedback, but on only 171 of them due to multiple purchases in one week by one member. This image is from the OP's feedback profile page:

[jg.mason]

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@mam98031 wrote:

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@jg.mason wrote:

Then how do I have 100% feedback with a neutral?

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@jg.mason  Neutrals are not used in the calculation for a sellers fb percentage.  Haven't you read the little information available for all sellers under the icon right of were it gives you the percentage. 

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🤣It was a rhetorical question.

[dy60609]

Tunnels are unphased by rhetorical instances.

There is no side vision.

[johnrj1226]

 Depends on what county  one lives in or is in.  Two  examples  that am  very familiar were:   the  French they round up  the 0 being the first digit;  the Japanese round down if the digit is an odd number, up if it is an even.   Did work for a French owned company and  two Japanese companies and had  dodo tons of  metric system to Imperial conversions.  And some  folks in the the USA  say don't bother  rounding up or  down when it becomes it becomes  spurious accuracy (aka  useless in formation).  A  1/10 of 1  percent ain't much on your FB report card in my book   Became familiar with that term in my  several of my college courses. So that's at  least 4  ways a percentage can be stated.

All this is meaningless as the OP problem as initially clearly stated she believes eBay has added the 3 Neutrals to  her My Bads (total of 4 neg)   which would  have further lowered her  FB rating.

BTW : Redundancy is not forbidden on this discussion board.  As I see, it can signal more than one some folk are singing out of the same choir book = No man or woman is an island.

[albertabrightalberta]

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@jilliganstreasures wrote:

Hi~ I only have one negative feedback and hundreds of positive feedback ratings for the past 12 months. I received 3 neutral feedback ratings in the past 12 months…sigh. I spoke to an agent and we went through the math together. The neutral feedbacks count as a negative when calculating the feedback percentage. I was extremely upset and confused. I asked why it is vague and misleading as neutral feedback ratings are not supposed to count for or against our score. The eBay representative said the neutral feedback does not “show up” as a negative to potential buyers but it IS calculated in the overall rating as a “non positive feedback”.

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The agent gave you bad (incorrect) information.

[mam98031]

General post:

The EXACT way Ebay calculates feedback percentages have been posted on this thread several times.  A couple were by me.  And ANYONE can see it on their own feedback page if they click on the icon that follows the line that tells your feedback rate / percentage.

[albertabrightalberta]

Not sure why this reply is to me @mam98031 . 

I'm not questioning how ebay calculates feedback. I'm telling the OP that the CSR was wrong.

[mam98031]

Ebay is very consistent about how they round numbers.  @nobody*s_perfect  is correct in their post.