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REALLY Annoying...Adding tracking number does not register/save

Okay this is getting ridiculous.  Am I the only one with this issue?  

 

It's only for random items, but some stuff I've sold recently absolutely will not let me manually add tracking numbers (I ship through Shipstation), which is very important to me as a Top Rated Seller.  When I add a tracking number, it 'looks' like it went through and accepted, but when it returns me to the Ebay homepage and re-check the transaction details, there is no tracking info.  The item is just marked as shipped.  

 

The craziest part is that this only happens with random items.  But has never happened before, at least not until the last month or so.  No rhyme or reason.

 

No matter what I do I cannot get the tracking info to save.  I've tried different browsers, disabling adblock software...you name it.   I only recently found out after the fact since I checked my TRS status for this upcoming evaluation period and it shows I only had 75% of tracking uploaded!    But come to find out many of my items didn't have the tracking number saved after I entered them.  And all but one of those items have already been long delivered to the customers already according to tracking!   

 

This is seriously ridiculous, and I have no way to fix it.  Anyone else?

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48 REPLIES 48

Re: REALLY Annoying...Adding tracking number does not register/save

Same with me.. facing the issue from yestarday. I will contact eBay team

Message 46 of 49
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Re: REALLY Annoying...Adding tracking number does not register/save

I have the same issue in June 2022. Crazy this is not fixed still. In addition, my return address has an incorrect address if I ship using shipstation, and there's an ongoing glitch for weeks now where clicking "edit address" takes me back to the ebay homepage. 

Message 47 of 49
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Re: REALLY Annoying...Adding tracking number does not register/save

2021.  Old thread.

Message 48 of 49
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Re: REALLY Annoying...Adding tracking number does not register/save

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

Message 49 of 49
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