@rostar_art_prints wrote:Thank you so much sweet tea! 🙂
I assume paging means just mentioning them as you did, or do I have to create a new thread with them in the title? Sorry, that sounds like such a dumb question lol
tyler@ebay and brian@ebay your aid in this matter would be greatly appreciated, thanks!
Just FYI, answering your question (which is not dumb, because the answer is not obvious).
No, just typing the ID is not enough. You have to type an @ at the beginning of the user ID. When you do that, it will open a drop-down list of user IDs who have participated on the thread. Start typing the user ID you want to page (with no spaces) and the drop-down list will change to IDs that match the letters you are typing. Once you see the ID you want, click on it in the drop-down list, and that will create the code for the page (or @mention).
Like this: @rostar_art_prints and tyler@ebay .
For some reason, once the reply is posted, the page displays differently for eBay employees (who have an @ in the user ID). For regular user IDs, the @ is displayed at the beginning of the page, but for eBay employees, the @ doesn't display at the beginning of the page. They look the same as you're typing the reply, though. That probably adds to the confusion.
@southern*sweet*tea paged a couple of blues (eBay employees) for you already.
@rostar_art_prints wrote:
Okay this is getting ridiculous. Am I the only one with this issue?
It's only for random items, but some stuff I've sold recently absolutely will not let me manually add tracking numbers (I ship through Shipstation), which is very important to me as a Top Rated Seller. When I add a tracking number, it 'looks' like it went through and accepted, but when it returns me to the Ebay homepage and re-check the transaction details, there is no tracking info. The item is just marked as shipped.
The craziest part is that this only happens with random items. But has never happened before, at least not until the last month or so. No rhyme or reason.
No matter what I do I cannot get the tracking info to save. I've tried different browsers, disabling adblock software...you name it. I only recently found out after the fact since I checked my TRS status for this upcoming evaluation period and it shows I only had 75% of tracking uploaded! But come to find out many of my items didn't have the tracking number saved after I entered them. And all but one of those items have already been long delivered to the customers already according to tracking!
This is seriously ridiculous, and I have no way to fix it. Anyone else?
@rostar_art_prints we do have customer service available here that can help with account specific issues like this. Just scroll to the bottom of the page and select either the chat or phone option.
If you can give me an item number example that isn't letting you add tracking, along with the steps you're following to try and add tracking, then I can take a look and get this reported. Thanks!
