02-18-2024 06:32 AM
When you have a number of identical items to sell how do you handle a sale where a buyer buys more then one item? It seems when this occurs that while a buyer is charged the additional cost of the extra item the shipping is not adjusted automatically for the additional size of the package. In other words the Buyer is only charged for shipping a single item and not for the additional size of package needed for shipping multiple items. Is there a setting I can apply where on multiple items the customer cannot pay until an invoice is sent? Thanks in advance.
02-18-2024 06:37 AM
how are you shipping them? Most items work ok for me with the exception of USPS flat rate, the calculator will assume that if you are shipping one 8 pound widget in a padded FRE that 8 of them will fit because that is only 64 pounds and the PFRE is good for 70.
One thing that I do to test is from another account put some in your cart and see what it says the shipping will be
02-18-2024 06:41 AM
I put 2 of your chili mac in my cart and it said $11 for 1 and $11 for 2
It probably has something to do with your shipping settings, I have fought this in the past
02-18-2024 06:48 AM
go to your shipping preferences and make sure you have a calculated shipping rule set "combine all shipping weights"
02-18-2024 10:33 PM
Thanks. I will check that but as I recall the shipping weights are combined OK. It does not allow for the fact I need a larger shipping box for multiple items which adds to the cost.
02-19-2024 12:28 AM
When you set up your listing, in the shipping section where you put in the cost for the buyer to pay for shipping, there is a field for the shipping of an additional item.
02-19-2024 05:00 AM
My experience is I have to use calculated shipping. Flat rate shipping allows multiples to ship at the price of one.
02-19-2024 10:31 AM
@toysaver wrote:My experience is I have to use calculated shipping. Flat rate shipping allows multiples to ship at the price of one.
Not if you set your listing up correctly. There is a spot in the shipping section of a listing set up to put in a fixed price for the shipping of an additional item purchased. It works very well as I've used it for years.
See the post right above yours.
02-21-2024 01:47 PM
Thanks very much everybody for your advice. I will play around a little bit with this and see what happens....