Gator08041971 • Volunteer Community Mentor 2024
Customers package was in the next town to him in Ohio then today it takes a trip to New Jersey. I feel his order isn't gonna get to him by christmas. I know it isn't my fault, but he should get a refund. How is the best way to refund without getting a ding on my Metrics?
Thanks @slippinjimmy
It was in Akron Oh this morning then later this evening it shows up in TETERBORO NJ DISTRIBUTION CENTER .
I'm guessing someone in Akron put it on the wrong truck. I was just wanting to do a refund so maybe they could find what they ordered somewhere close by before christmas. It was a gift their kid asked for Christmas and they ordered in plenty time. It would have been there tomorrow if things would have gone right. Usually I would wait to refund but with Christmas right around the corner I don't want them to stress. This way if they do get it in time it is a bonus. Plus we are on vaccation Starting tonight for the Holiday so I don't want to stress either. I have family coming in from out of town and just want to enjoy the holiday.
You should do what you feel is right of course! As for refund, not sure how it would ding your metrics? Only if you didn't take care of a problem properly within set time frames. Returns happen, but generally they won't hurt your account.
Having a return request, ignoring the request, and making eBay step in WILL affect your account. So you should be fine in this case. I have returned a couple of items this year, didn't see an issue, and those were requested by the buyer. It happens sometimes.
Have a good holiday.
@lakefor94 wrote:
@buyselljack2016 wrote:If an INAD is opened it will affect the metrics no matter what is done.
True, all INAD's and INR's stick in "Service Metrics" no matter the outcome.
eBay does count all opened Requests and Cases. But the only ones that 'hurt' are the ones the seller does not resolve in a timely fashion and the customer brings eBay into play. Those are the ones that are counted against the seller in their metrics.
That said, if you are getting a lot of Return Requests (any reason) in a given leaf category, you run the risk of eBay tacking on a surcharge to your FVF. There are two values in play -- the % of returns within that category as a whole, and the % of returns within that category specifically from your sales. If your percentage exceeds the peer average (the average of the category as a whole), you run the risk of the surcharge.
The account I manage for my employer has only once been tagged with the excess returns surcharge. We didn't change anything, but eventually the peer average caught up with our percentage and things were cool again.
-Bob.
@wirkaholic wrote:Customers package was in the next town to him in Ohio then today it takes a trip to New Jersey. I feel his order isn't gonna get to him by christmas. I know it isn't my fault, but he should get a refund. How is the best way to refund without getting a ding on my Metrics?
All that is going to do is make you lose all the money and costs while the buyer is likely to receive the item soon. There is no rule on Ebay that will require you to do what you are suggesting and since your buyer isn't even asking you anything, you should be leaving it alone.
What I would do if this was an issue for me is as follows:
Go to USPS website and review the detail tracking info.
On this tracking screen there is a place to file for email updates as there is movement on the tracking. Sign up for that so you get informed right away when something gets entered to the tracking.
Go and file for a TRACE, I don't recommend filing for Missing Mail just yet. The two are completely different actions. The Trace usually gets the job done quicker.
https://usps.my.site.com/emailus/s/package-inquiry
And that is it. Leave it alone until your buyer contacts you, if they do. Often times when you file for a Trace, it gets the package moving, so I encourage you to do this as soon as you can.
