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Protection from Fraud as a Seller

I'm not a regular ebay seller, just an occasional buyer. I have a few relatively high value items that I'd like to get rid of and ebay seems the most likely option to maximize prices. I am, however, concerned with scammers given that the situation would be high risk in that regard.

 

The scam that I think most likely would be a buyer claiming that what they got was not as advertised, and from what I read on these forums ebay has never really offered much in the way of protection, and that doesn't seem to have changed for years. So, I'm looking for some alternate methods and wondering if any will hold water with ebay.

 

Ebay now has the authentication program, but the items are quite limited. Something like this seems very ideal given that it will take very little work to look at the item and see that it is as described. I don't see any way other than this to prove that the correct item was shipped in the event of a return claim by the buyer. 

 

So my questions:

1) Are there any third party services that would authenticate an item being sold prior to shipping, and that ebay would also take a as reliable source? Seems like a fairly simple service model, I ship it to a third party, they check and take a couple photos and then ship it to the buyer.

2) Are there any off platform insurance options that in the event the buyer claims fraud and returns an item other than the one they shipped they would reimburse (and handle any legal matters on their own)?

 

I know similar questions have been asked, but I haven't seen any quite like this at least recently. I understand the "don't sell anything you can't afford to lose," but I figured I would exhaust at least these two options prior to writing off ebay entirely, even though I understand that's the likely outcome.

Message 1 of 26
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Protection from Fraud as a Seller

Ebay has very little protection for sellers.

Ship using tracking and require a signature if it's over $750.

Other then that, you're pretty much on your own.

Have a great day.
Message 2 of 26
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Protection from Fraud as a Seller

Yes, I understand all that.


What I'm asking is whether there is anything I can do "on my own" to protect myself.

Message 3 of 26
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Protection from Fraud as a Seller


@dcg1080 wrote:

I'm not a regular ebay seller, just an occasional buyer. I have a few relatively high value items that I'd like to get rid of and ebay seems the most likely option to maximize prices.


As a new seller you would attract scammers.  Much depends on what you are trying to sell.  Under no circumstances should you attempt to sell high end electronics, perhaps the number one item on the scammer's radar.  

 

And yes Ebay might maximize your selling price but may not maximize your net income.  You can always try selling locally for 20% less and your net will be about the same without risk.

Message 4 of 26
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Protection from Fraud as a Seller

Theres really no seller protection here, other than delivery confirmation to prove delivery. Any buyer can claim a not as described case, and will win. You can always appeal the decision, for whatever thats worth. And no third party company offers protection to a seller who gets back a bag of rocks instead of his item.The only authentication service that Ebay supports is their own.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 5 of 26
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Protection from Fraud as a Seller

That's about what I needed to know, I appreciate the help. 


Seems odd to me that no one has stepped in to try to fill this gap at all. I would imagine it to be a fairly simple addition for somewhere like the UPS store to take some photos and then seal up a package for you and then unbox similarly on the other end to provide full protection on that, but I guess it's just not enough of a market case to bother with it.

 

 

Message 6 of 26
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Protection from Fraud as a Seller

The problem is Ebay does not accept any photos of what was shipped or received, they can be doctored. And just because an item was shipped in excellent condition doesnt mean it will arrive that way.



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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams
Message 7 of 26
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Protection from Fraud as a Seller

Basically, no.  And, even if you're the most savvy seller in the world, and are beyond careful, there is no guarantee that you won't be scammed.

Sorry, but that's the way it is.  

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Protection from Fraud as a Seller


@dcg1080 wrote:

That's about what I needed to know, I appreciate the help. 


Seems odd to me that no one has stepped in to try to fill this gap at all. I would imagine it to be a fairly simple addition for somewhere like the UPS store to take some photos and then seal up a package for you and then unbox similarly on the other end to provide full protection on that, but I guess it's just not enough of a market case to bother with it.


Yes, that's all possible and many sellers have done it but when scamming buyers set to defraud sellers and ebay doesn't know either party and doesn't know who's lying, they side with the buyer.

albertabrightalberta
Volunteer Community Mentor

Message 9 of 26
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Protection from Fraud as a Seller

People often think that that thing with photos or videos should guarantee a successful defense in the case of an NAD case; however, eBay's general attitude is "How do we know that that's the item and box that you shipped?"  And they're right -- How DO they know? 

Message 10 of 26
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Protection from Fraud as a Seller

Bottom line, never sell an item you can't afford to lose.  There is serious risk selling high value easy to flip for cash items here.

Message 11 of 26
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Protection from Fraud as a Seller

Anyone can go to credit card company and "reverse payment" AFTER they receive item (keep item and your money).   This is all part of selling online....there is no protection.

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Protection from Fraud as a Seller


@dcg1080 wrote:

Yes, I understand all that.


What I'm asking is whether there is anything I can do "on my own" to protect myself.


 

No; there are systems in place to allow buyers to scam you; returning a rock etc etc. 

 

ALL electronic payments can be reversed so selling any way besides cash in hand can be an issue you cannot control. 

Message 13 of 26
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Protection from Fraud as a Seller


@dcg1080 wrote:

Yes, I understand all that.


What I'm asking is whether there is anything I can do "on my own" to protect myself.


 

No.

You can ship a $1000 item, buyer files an INAD and ships back a box of doggie doo and you'll have to refund.

Have a great day.
Message 14 of 26
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Protection from Fraud as a Seller

Mercari uses this automated acceptance of item program where they ask have you opened and inspected the item, then have you agree that all sales are final once you rate the seller. However, this still will not work if the buyer is hell bent on stealing. They will open up a credit card chargeback. On Mercari, I believe that if the  buyer does open up a chargeback they are banned for eternity with that ID on their website. They are many PROBLEM CHILD buyers everywhere on the internet. These companies are getting a bit more savvy with this by kicking them off the platform with too many open cases, too many returns and tracking their behavior across all channels where they purchase.

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