02-14-2023 06:28 AM
I'm not a regular ebay seller, just an occasional buyer. I have a few relatively high value items that I'd like to get rid of and ebay seems the most likely option to maximize prices. I am, however, concerned with scammers given that the situation would be high risk in that regard.
The scam that I think most likely would be a buyer claiming that what they got was not as advertised, and from what I read on these forums ebay has never really offered much in the way of protection, and that doesn't seem to have changed for years. So, I'm looking for some alternate methods and wondering if any will hold water with ebay.
Ebay now has the authentication program, but the items are quite limited. Something like this seems very ideal given that it will take very little work to look at the item and see that it is as described. I don't see any way other than this to prove that the correct item was shipped in the event of a return claim by the buyer.
So my questions:
1) Are there any third party services that would authenticate an item being sold prior to shipping, and that ebay would also take a as reliable source? Seems like a fairly simple service model, I ship it to a third party, they check and take a couple photos and then ship it to the buyer.
2) Are there any off platform insurance options that in the event the buyer claims fraud and returns an item other than the one they shipped they would reimburse (and handle any legal matters on their own)?
I know similar questions have been asked, but I haven't seen any quite like this at least recently. I understand the "don't sell anything you can't afford to lose," but I figured I would exhaust at least these two options prior to writing off ebay entirely, even though I understand that's the likely outcome.
02-14-2023 09:54 AM
First off, reading these boards will scare the heck out of you. Out of thousands upon thousands of transactions daily there are actually very few scams. I have never been scammed in 24 years here. Secondly, what are you selling because that makes a difference. Lastly just because a buyer says you did not describe something accurately does not mean they are a scammer. You do have protections and if you follow the procedure correctly Ebay has you covered as the buyer must return the item before you refund.
02-14-2023 10:21 AM
@dcg1080 wrote:... Seems odd to me that no one has stepped in to try to fill this gap at all. I would imagine it to be a fairly simple addition for somewhere like the UPS store to take some photos and then seal up a package for you and then unbox similarly on the other end to provide full protection on that, but I guess it's just not enough of a market case to bother with it.
That would add so much time, hassle, and cost to every sale that most ordinary merchants selling ordinary merchandise wouldn't be interested. And people who sell really expensive stuff usually have their own courier and security arrangements.
And UPS, along with FedEx and DHL and USPS, can't fill current job openings and they can barely get deliveries done in some geographic areas, so I cannot imagine any of them adding jobs up-front and and/or adding precious time to each delivery, even if they could find shippers willing to pay the considerable extra charges for doing so.
If you're in retail, you take losses. Period. If you have a brick-and-mortar, you have losses from shoplifting, employee theft, customer damage to merchandise, floor wear and tear, bogus returns. You calculate losses into your prices.
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02-14-2023 10:24 AM
There is no way to prevent a buyer from filing a Not As Described and winning it.
02-14-2023 10:32 AM
@dcg1080 wrote:... I have a few relatively high value items that I'd like to get rid of and ebay seems the most likely option to maximize prices. I am, however, concerned with scammers given that the situation would be high risk in that regard...
Yep. The higher the likely return, the higher the risk. Money 101. If you seek maximum prices, you accept maximum risk. So you decide: Maximum price with maximum risk of loss, by selling on eBay. Minimum price with minimum risk, by selling locally for cash. I know of no "maximum price, minimum risk" option.
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02-14-2023 11:27 AM
The best way I can think to protect yourself would be to slowly build an account by selling cheaper items and get a decent feedback rating. Then I would have buyer pays returns not no returns. You're still not guaranteed to avoid scammers but you're a lot less likely to attract them because you're not brand new. They really seem to Target people with very little feedback especially those that have no returns selected.
Someone earlier in this thread says scams are extremely rare and they've never encountered one. That person is coming from a perspective probably of having a decent sales history and not being attractive to scammers. You selling extremely high-end items with a brand new account will definitely attract scammers these days. Most of the scammers can be avoided by simply not taking the transaction off of eBay but I would never recommend risking selling those items until you have built yourself an account with some history.
02-14-2023 01:06 PM
I appreciate all the good advice.
In reality it seems like the "item not as described" loophole isn't something ebay is interested in closing and all the good advice regarding account history and such wouldn't make a difference anyway.
The items I have really aren't even that valuable, I just know they're more likely to be targeted. And given the option of keep my stuff and get no money for it, or give my stuff away and maybe get nothing for it... well at least I have my stuff!
02-14-2023 02:53 PM - edited 02-14-2023 02:57 PM
It's time to stop dreaming on seller protection,
You are the one who will take all the risk
02-14-2023 03:35 PM
@dcg1080 wrote:I appreciate all the good advice.
In reality it seems like the "item not as described" loophole isn't something ebay is interested in closing and all the good advice regarding account history and such wouldn't make a difference anyway.
The items I have really aren't even that valuable, I just know they're more likely to be targeted. And given the option of keep my stuff and get no money for it, or give my stuff away and maybe get nothing for it... well at least I have my stuff!
One thing I've noticed the last couple years, some scammers are getting less picky about their scams.
They know they can order anything and file an INAD and ship back some junk and get a refund and keep the item.
No matter what the item is, all they are out is a little time and they know they can resell the item somewhere.
02-14-2023 03:37 PM
@kensgiftshop Please stop the conspiracies.
02-14-2023 04:51 PM
@coolections wrote:@kensgiftshop Please stop the conspiracies.
What conspiracies, it's true.
02-14-2023 05:02 PM
You can be scammed by ANY buyer at ANY time for ANY item if they decide to file a fake claim.
Don't sell anything on ebay that you can't afford to lose.