Problem with Buyer

[kgardner500]

Does anyone know how I can contact a person from Ebay?  I am having difficulty with a buyer and now he is claiming false accusations of me....

[bonjourami]

The buyer says packaging could have been better for the cost of the shipping..Ebay is not going to remove that, hes entitled to his opinion on the packaging.

[albertabrightalberta]

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@kgardner500 wrote:

I looked on my profile and I have had since joining EBay 27 positive and 1 neutral (complaining about shipping cost that was already set when he/she purchased it).  This was the past 12 months.  How can I get this removed or is it too late?

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Re feedback: Too late to get it removed but you can respond to it with "Shipping cost was shown in the listing and known prior to buyer's purchase." 

Re buyer complaint: You have the funds having had the case closed  so you don't have a loss on the dollhouse. You're whole.

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@kgardner500 wrote:

He is out of line and  even if he made the deadline, I would not have issued the refund because he damaged the box and opened it and I could not get the money back that I paid for it.  He is completely in the wrong and I had to block him from sending me threatening messages.

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To be clear on this, had he sent the item back in time, you would have been required to issue the refund. Ebay doesn't care that you can't return it to the store you bought from. 

When a buyer files "not as described," whether honest or lying, the seller MUST issue the refund. 

[mtgraves7984]

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@kgardner500 wrote:

I looked on my profile and I have had since joining EBay 27 positive and 1 neutral (complaining about shipping cost that was already set when he/she purchased it).  This was the past 12 months.  How can I get this removed or is it too late?

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@kgardner500 

Don't sweat the neutral. Learn from it.

[soh.maryl]

Just a heads up, usually, when you have been in a current transaction with a buyer, blocking will do no good, because eBay figures he still may need to communicate with the seller.

You can, however, just ignore any further messages.  

Also, a buyer has recourse to Paypal for 180 days if that's how he paid.

Further, he can do a chargeback on his credit card.