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@rfmtm wrote:Did you suggest the buyer needs to tune it?
What reason was selected for the return? If it was Item Not as Described, you pay for the return shipping, if you want to have it returned before refunding, but it should not come postage due as ebay supplies the label and charges your account.
You need to contact ebay and find out what happen that it is coming postage due.
https://www.ebay.com/help/contact_us?id=4002&st=10
@wastingtime101 What are your thoughts here about it coming postage due?
Hey @rfmtm, I'm just about to head out so I don't have time to read any replies here - just responding based on the OP.
My first thought is the seller needs to get in touch with their post office tomorrow if they're open to get more info on the label and specifically to ask why it's coming postage due.
My instinct says a package would not arrive postage due if the buyer got the label from the post office. That leaves an online label. So unless the buyer bought their own label, the more likely scenario is they used an eBay-generated return label.
The thing about eBay labels is they are specifically "return service" labels and even though a label might say First Class, it's valid for a shipment up to 70 lbs. If there is a situation where the label was over or under paid, that's settled electronically between eBay and USPS.
So I'd say there's a good chance this is an error from a PO clerk that doesn't understand Return Service labels. I've seen it happen before.
Here's a screenshot and you can note the package size/weight limits at the bottom.
If it turns out the buyer purchased their own label, well the buyer is responsible for the ship cost if this was filed as remorse. So that would be an unusual situation where the seller would have to work with CS. Don't want to delve too deep into that because it can get complicated and because I'm under a time crunch to get somewhere.
If it was filed as a SNAD (even falsely) then the seller is responsible for return ship costs.
If this didn't help then tag me again - will try to check back later or tomorrow.
Good luck to the OP and please work with your post office!
Edit: One other thing the OP can do if they can't reach their PO tomorrow is contact customer service and ask them if the buyer used an eBay-generated return label or if the buyer purchased a label outside eBay and had tracking added to the return. That would give the seller a better idea of what's happening.
@rfmtm wrote:Did you suggest the buyer needs to tune it?
What reason was selected for the return? If it was Item Not as Described, you pay for the return shipping, if you want to have it returned before refunding, but it should not come postage due as ebay supplies the label and charges your account.
You need to contact ebay and find out what happen that it is coming postage due.
https://www.ebay.com/help/contact_us?id=4002&st=10
@wastingtime101 What are your thoughts here about it coming postage due?
Hey @rfmtm, I'm just about to head out so I don't have time to read any replies here - just responding based on the OP.
My first thought is the seller needs to get in touch with their post office tomorrow if they're open to get more info on the label and specifically to ask why it's coming postage due.
My instinct says a package would not arrive postage due if the buyer got the label from the post office. That leaves an online label. So unless the buyer bought their own label, the more likely scenario is they used an eBay-generated return label.
The thing about eBay labels is they are specifically "return service" labels and even though a label might say First Class, it's valid for a shipment up to 70 lbs. If there is a situation where the label was over or under paid, that's settled electronically between eBay and USPS.
So I'd say there's a good chance this is an error from a PO clerk that doesn't understand Return Service labels. I've seen it happen before.
Here's a screenshot and you can note the package size/weight limits at the bottom.
If it turns out the buyer purchased their own label, well the buyer is responsible for the ship cost if this was filed as remorse. So that would be an unusual situation where the seller would have to work with CS. Don't want to delve too deep into that because it can get complicated and because I'm under a time crunch to get somewhere.
If it was filed as a SNAD (even falsely) then the seller is responsible for return ship costs.
If this didn't help then tag me again - will try to check back later or tomorrow.
Good luck to the OP and please work with your post office!
Edit: One other thing the OP can do if they can't reach their PO tomorrow is contact customer service and ask them if the buyer used an eBay-generated return label or if the buyer purchased a label outside eBay and had tracking added to the return. That would give the seller a better idea of what's happening.
