refund

[robertandpenny]

Hello. Ebay allowed a person that was banned back on ebay.   They purchased one of my items.  2 weeks later ebay informs me they banned the person again and they want the money buyer paid me for item.   No out of money I spent on item but the buyer gets to keep my item.  Is that how it goes?  I don't understand.  I thought ebay protected sellers as well as buyers.   Help

[soh.maryl]

Why would eBay want the money the buyer paid you?

Is there some information missing here? 

[bonjourami]

Did the buyer open a not as described case? Did you respond to the case with a return shipping label and refund after return? If not, Ebay will refund him without returning the item and you received a defect. Sorry.

[inhawaii]

That story makes no sense.

Could we please get a little more detailed information as to what happened?

We would be happy to help.