Private offers to repeat customers

[secondhandsomebooks]

Hello,

I know this has been asked in one way or another several times, but I haven't been able to find clear directions on how to do it, or if it's permissable.

I have a really good customer who's purchased from me twice within a couple of weeks and has left great feedback. I want to offer him a discount on future purchases. I don't have a store, but I'm thinking there must be some way to accomplish my objective without one.

I've read that I can private message said customer with a discount offer on whatever item he's interested in, but off the top of my head, I don't see a way to do that that keeps everybody happy.

I would appreciate any advice or suggestions on how to do this, and if it's okay by Ebay in my case: a no-store seller. Thanks in advance.

Michael M.

[m60driver]

You could always let the customer know that you would be willing to refund a certain percentage of any future purchase.  But keep in mind that both Ebay and Paypal will keep their percentage based on the gross so adjust your discount accordingly.  

[goodluckselling]

I do not know of an automated way to do this without a store?  The only suggestion if you do not want to get a store is to

• let the buyer know they can send you a eBay message about what items they want. 
• You can then put a best offer on whatever listing it is and
• also tell the buyer what the accepted amount is. 
• Then the buyer can make a best offer price for the agreed upon amount and it will auto accept.

In my opinion I would not get involved with anything like you are requesting to do?  Your buyer seems happy with the items and prices now, so I am not sure why you would change something that is working?

Good Luck Selling!

[obojoekn]

Since you have their e-mail address through the Paypal transaction, you could make up a coupon for their next eBay purchase on your computer and send it to them. They would be the only one that has it, so you can create whatever terms/sales incentives you wish. They wont be able to discount next transaction in the eBay checkout, but you can partially refund whatever amount you had discounted in the coupon after they have paid in full. Be sure to convey this to the buyer so they don't get frustrated checking out next time.

[mopata]

Unfortunately, PayPal no longer provides the Buyer's email on ebay transactions. They tell you to go through the ebay messaging system if you need to contact them.

[mg152]

I put a note on their packing slip that says I will give them 10% off any future purchase, just remind me and I’ll discount the item for them or refund 10%. I have a store and couldn’t figure out how to do a coupon.

[krys888]

I asked a similar question but got no answers. I want to send a note to all my FOLLOWERS letting them know that they can make offers on anything remaining in my listings before they time out since I’m leaving after they’ve timed out. I thought it would be nice to send them a note giving them the opportunity since they’re used to me relisting. Sending offers to watchers has never made sense to me, but sending offers to followers does!

[ohnojoey]

I would be very wary of communicating any offers, prices, or hints of selling through ebay messages, because of the many "horror" stories from sellers who were flagged falsely and erroneously by ebay for attempting to sell off ebay through messages, and those sellers subsequently lost their final value fees or were suspended, all because of  false "bot" interpretations of generalized coding.

I would do what some suggested and offer a future discount, stated on their packing slip,  or offer free shipping or something else.

[obojoekn]

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@mopata wrote:
Unfortunately, PayPal no longer provides the Buyer's email on ebay transactions. They tell you to go through the ebay messaging system if you need to contact them.

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You are correct! I just checked on my Paypal transactions, and couldn't find the email addresses. They are on the seller hub Orders page if you click on the number in the "Record" column just above the photo thumbnail

[slippinjimmy]

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@mopata wrote:
Unfortunately, PayPal no longer provides the Buyer's email on ebay transactions. They tell you to go through the ebay messaging system if you need to contact them.

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PayPal gives me the email address of EVERY buyer, I don't need it because eBay also gives me the email address of EVERY buyer.