Posted MBG policy is not in effect anymore!

[svcheck]

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick  it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

 devon@ebay 

[svcheck]

 >will say this again as I have said it before. 

>Do not do in person pick up unless the actual buyer meets you

Weill this will severly limit ours and anyone else sales to local market, which i can do without ebay

Pint is to have a secure transaction for the seller providing that both buyer and seller understand the rules and these rules are clearly published and written

>and you only accept cash, paper money, as payment.  

My dear, that is a violation of ebay policy - you MUST offer at least one electronic method of payment and can't refused it. 

[gurlcat]

Can you please take a screenshot of eBay's decision, or copy word-for-word what it said?  It might be helpful if we can see that, rather than your paraphrasing of the decision/action.  

[kensgiftshop]

What did they say the reason was for the return?

Looking at the listing, I can see them filing a INAD for missing pieces.

Your photo shows a desk and chair and other items inside the enclosure and your description says "No accessories provided unless pictured"

Since it's pictured, I'd expect to receive what was shown in your photo.

[mam98031]

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@svcheck wrote:

While i agree with you, i can't figure out why can't we just have clear rules

I am not trying to take advantage or defraud anyone, neither i want to be defrauded myself. 

All we (at least I) want is a fair play. Meaning is that there are the rules of dealing with selling process

I think ebay MBG is written in that in mind. Issue is that it is somehow is not enforce as it is written 

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The rules on this were clear.  However humans make mistakes.  And whomever reviewed your claim was wrong in how they handled it.  It really isn't more complicated than that.  This should not have been as big of a hassle as it was for you, but the great thing is we got it in front of the right people and things are now fixed for you.

I think it is a very good thing that Ebay stepped up and righted the wrong.

[mam98031]

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@kensgiftshop wrote:

What did they say the reason was for the return?

Looking at the listing, I can see them filing a INAD for missing pieces.

Your photo shows a desk and chair and other items inside the enclosure and your description says "No accessories provided unless pictured"

Since it's pictured, I'd expect to receive what was shown in your photo.

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Does any of that matter now.  The OP has been made whole by Ebay.

[svcheck]

>Looking at the listing, I can see them filing a INAD for missing pieces.

>Your photo shows a desk and chair and other items inside the enclosure and your description says "No >accessories provided unless pictured"

>Since it's pictured, I'd expect to receive what was shown in your photo.

Lol, there are walls, floors and a building. shouldn't it be included as well? and a lot of stuff on the desk - worth 10 times more than that both.

Not even mentioning of various cabinets on the right side.. 

[svcheck]

Thank you. Y are right about it. and this issue is closed. i was more concerned about fellow sellers, like yourself , so we all have understanding of the process

[ryry-jj]

Super...glad you got it resolved without costing you.

I think eBay needs to seriously look at how we handle 3rd party freight pick ups as "local pick ups".  Once the 3rd party freight touches the item, eBay and the seller no longer are responsible for any claim against the item, even for items NAD.   Let the buyer purchase insurance from the freight line to protect their purchase & ensure the proper delivery.  Or at the very least, any return from a 3rd  party freight company must be returned to the point of pick up & paid by the buyer, or whoever contracted the freight.

The fact that ebay has reps that handle high value claims, tells us the rule is, these are judged on a case by case basis

[svcheck]

here y go

pic is attached, text is 

Case details

Outcome

Outcome You were not found at fault. You were not found at fault.

More info

This item isn't eligible for the eBay Money Back Guarantee. The case will not affect your seller performance.

[kensgiftshop]

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@mam98031 wrote:

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@kensgiftshop wrote:

What did they say the reason was for the return?

Looking at the listing, I can see them filing a INAD for missing pieces.

Your photo shows a desk and chair and other items inside the enclosure and your description says "No accessories provided unless pictured"

Since it's pictured, I'd expect to receive what was shown in your photo.

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Does any of that matter now.  The OP has been made whole by Ebay.

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It might help in the future.

[kensgiftshop]

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@svcheck wrote:

>Looking at the listing, I can see them filing a INAD for missing pieces.

>Your photo shows a desk and chair and other items inside the enclosure and your description says "No >accessories provided unless pictured"

>Since it's pictured, I'd expect to receive what was shown in your photo.

Lol, there are walls, floors and a building. shouldn't it be included as well? and a lot of stuff on the desk - worth 10 times more than that both.

Not even mentioning of various cabinets on the right side.. 

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Your description did say that No accessories provided unless pictured.

According to your description, the stuff inside would be included, since it's in the photo.

Your photo should be only the enclosure, not with all the extra stuff inside it.

[svcheck]

>Looking at the listing, I can see them filing a INAD for missing pieces.

>Your photo shows a desk and chair and other items inside the enclosure and your description says "No >accessories provided unless pictured"

>Since it's pictured, I'd expect to receive what was shown in your photo.

Lol, there are walls, floors and a building. shouldn't it be included as well? and a lot of stuff on the desk - worth 10 times more than that both.

Not even mentioning of various cabinets on the right side.. 

>Your description did say that No accessories provided unless pictured.

>According to your description, the stuff inside would be included, since it's in the photo.

>Your photo should be only the enclosure, not with all the extra stuff inside it.

Well, we advertised the very specific item and people knows what they are. Not a lab or a equipment test booth set up

Following your logic any ads with lets say a car with a girl inside would include a girl with the sale.. or beer commercial with models imply that if you buy a case of beer they will come along too.. 

Want to wish everyone a Safe and Happy Independence Day.

Y too

[svcheck]

>Super...glad you got it resolved without costing you.

Thank y

>I think eBay needs to seriously look at how we handle 3rd party freight pick ups as "local pick ups".  Once >the 3rd party freight touches the item, eBay and the seller no longer are responsible for any claim against >the item, even for items NAD.   Let the buyer purchase insurance from the freight line to protect their >purchase & ensure the proper delivery.  Or at the very least, any return from a 3rd  party freight company >must be returned to the point of pick up & paid by the buyer, or whoever contracted the freight.

110% agree and how seller can be responsible for INAD or missing pieces if he/she has NO control of what is delivered to the buyer and in what condition if any

>The fact that ebay has reps that handle high value claims, tells us the rule is, these are judged on a case by >case basis

This is a main point. It is like gymnastic competition vs heavy lift competition. The first is a completely murky and rely on OPINIONS and second is clear and transparent

[a_c_green]

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@svcheck wrote:
Following your logic any ads with lets say a car with a girl inside would include a girl with the sale.

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@a_c_green looks like he's about to type something... but then he doesn't... 😄

[gurlcat]

Thank you for supplying that.  
So .... I don't understand what you're still uncertain about.  From eBay's own words, "You were not at fault.  This item isn't eligible for the Money Back Guarantee."  
So where/how did you get the idea that the buyer was refunded by eBay's own revenues?  It doesn't say that at all.  In fact what it does say matches the MBG policy to the letter!  The policy worked exactly like it's supposed to.