Posted MBG policy is not in effect anymore!

[svcheck]

I sold an $3300 item with local pick up and buyer elected to use 3rd party trucking company to pick  it up and transport the item to another state. MBG policy in the black and white states that such transactions will not be covered by MBG

In this case ebay first agreed with it and closed the case in my favor, later buyer appeal it and ebay overturn that decision and now asking me to pick up the item from the buyer, which by itself would cost $1000 or so

I spoke with ebay and they told me that they have "exceptions" and if buyer claim not as advertised they will enforce it and make me responsible

Have anyone experienced this?

Question for the ebay rep - what is the policy? Posted is not enforced

elizabeth@ebay

 devon@ebay 

[carlmarxx]

I always  had payments on local pickup  which  buyers  paid  cash  .  also    Ebay  never  covered the MBG   on local pickup    .  Also Paypal  didn't offer didn't  offer buyer  protection   on pay  on local Pickup . Nor did they  offer  their Buyer protection policy  to buyers  out side local pickup  only  .  that want the items  and would pay for the shipping  .Even eBay did same  thing .   

[ryry-jj]

As said earlier in this thread, there was another post very similar to this situation of a 3rd party carrier picking up items and forcing the seller to provide a return.  This is a very alarming situation for sellers.

I have a few thoughts...first off, this isn't about policy or right or wrong, its about money and who's money.  eBay is no different than every other insurance company in a matter like this.   If they make you pay for this, contact an attorney and force their hand....eBay ultimately knows that outcome, but they are waiting for you to take action.  eBay is doing what every car insurer and home insurer does to us.  There are even state laws that protect you from 3rd party bill of ladings as to  who ultimately becomes responsible.   Those laws trump eBay.  Again, an attorney will know this stuff.   Remember, the freight courier is the professionals here, they know what they can and can not safely deliver.  BTW, a good attorney will contact both eBay and the freight company for liability.

Second, for other using local pick up...never, never, never release the item to anyone other than the buyer.  Make them show an ID.  Heck, we don't ship to alternative addresses, we shouldn't hand over an item to a 3rd party anything

Third, with local pick up, sellers don't pack the item to be transported.  If we did, we would charge for it.  To ever think then a 3rd party carrier is going to show up and get a "ready-to-ship" load is ridiculous.    Packing for freight can cost a bunch of money.   Why eBay would expect us to do this is totally unreasonable...and they know that, too!

Finally, I hope this all works out for you...and you can get this taken care of in your favor....but unfortunately, you may just have to play the game of business and force it to happen.  

[svcheck]

Well, as per ebay rules you HAVE to offer electronic payment and you can't just limit local buyers to cash only. you know me for the years and y know that i know the rules.

Another thing is not a local buyer. in that case you can ask them to come down in person or refused the deal

[svcheck]

> This is a very alarming situation for sellers.

110% agreed

> If they make you pay for this, contact an attorney and force their hand....eBay ultimately knows that outcome, but they are waiting for you to take action.  eBay is doing what every car insurer and home insurer does to us.  There are even state laws that protect you from 3rd party bill of ladings as to  who ultimately becomes responsible.   Those laws trump eBay.  Again, an attorney will know this stuff.   Remember, the freight courier is the professionals here, they know what they can and can not safely deliver.  BTW, a good >attorney will contact both eBay and the freight company for liability.

Trust me that is not an option. You can't sue ebay and suing someone in different state is next to impossible. Trust me , i know what i am talking about

>Second, for other using local pick up...never, never, never release the item to anyone other than the buyer.

Well, til today it was not an issue. 

>  Heck, we don't ship to alternative addresses, we shouldn't hand over an item to a 3rd party anything

Shipping and releasing item to 3rd party carrier was a different animal till today. now looks like they are are treating one a same as another. 

>Third, with local pick up, sellers don't pack the item to be transported.  If we did, we would charge for it.  To >ever think then a 3rd party carrier is going to show up and get a "ready-to-ship" load is ridiculous.   

Well, y seen the pic. that is a pic from their carrier truck

>Packing for freight can cost a bunch of money.   Why eBay would expect us to do this is totally >unreasonable...and they know that, too!

I know and in this case would cost almost as same as an item. Again, til today it was not an issue since sellers were protected from MBG

[albertabrightalberta]

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@carlmarxx wrote:

I always  had payments on local pickup  which  buyers  paid  cash  .  also    Ebay  never  covered the MBG   on local pickup    .  Also Paypal  didn't offer didn't  offer buyer  protection   on pay  on local Pickup . Nor did they  offer  their Buyer protection policy  to buyers  out side local pickup  only  .  that want the items  and would pay for the shipping  .Even eBay did same  thing .   

---

FWIW, the reason there was never MBG on local pickup was because it shouldn't be necessary.

When items are shipped, they are purchased (essentially) sight unseen so the buyer isn't able to verify the condition of the item, accuracy of the listing, etc. 

But with local pickup, buyer is able to see, test and otherwise verify that the item is "as described." So there was no need for MBG. 

[svcheck]

>FWIW, the reason there was never MBG on local pickup was because it shouldn't be necessary.

i agree with you, but it is not how is ebay policy is written.  If you cyheck, local pick up is same as shipping

so it is covered by MBG

>But with local pickup, buyer is able to see, test and otherwise verify that the item is "as described." So there >was no need for MBG. 

I agree,l but it is not a point

My case is different as it is NOT a local pick up, but a buyer using 3rd party freight agent to ship it and it is specifically stated in MBG as a voided term

[pastimpressions]

@svcheck did eBay get back to you yet as to what's up & what the policy behind the "what's up" is?

[svcheck]

>did eBay get back to you yet as to what's up & what the policy behind the "what's up" is?

nope

Again, all i want to hear are a rules are the game. if it is not covered, we will continue selling , if not, will not. i have no interest (and i doubt that anyone will) to sell sub zero fridge to someone to take it from san francisco  to Alaska and tell me come down and get it

elizabeth@ebay

 devon@ebay 

[ryry-jj]

@svcheck....don't confuse having an attorney contact them as the same as sueing, no one wants a law suite, you just want a consumers affairs attorney to point out to eBay where they are wrong.   And if everything is as you say, you'd welcome arbitration, too.

Hopefully eBay makes you whole, but from my 42 years in business sometimes companies need to be nudged.

[mam98031]

@svcheck 

Sorry I was gone for a few hours.  Are you saying the Ebay did not reach back out to you late this afternoon with a resolution to your issue?  

[albertabrightalberta]

---

@svcheck wrote:

>FWIW, the reason there was never MBG on local pickup was because it shouldn't be necessary.

i agree with you, but it is not how is ebay policy is written.  If you cyheck, local pick up is same as shipping

so it is covered by MBG

>But with local pickup, buyer is able to see, test and otherwise verify that the item is "as described." So there >was no need for MBG. 

I agree,l but it is not a point

My case is different as it is NOT a local pick up, but a buyer using 3rd party freight agent to ship it and it is specifically stated in MBG as a voided term

---

I realize your case is different from the typical local pickup. 

I was merely commenting on someone else's post that referred to a time where local pickup didn't come with MBG.

[svcheck]

>did eBay get back to you yet as to what's up & what the policy behind the "what's up" is?

nope

[svcheck]

>@svcheck....don't confuse having an attorney contact them as the same as sueing, no one wants a law suite, >you just want a consumers affairs attorney to point out to eBay where they are wrong.   And if everything is as >you say, you'd welcome arbitration, too.

Well, there is no such thing as consumer affairs attorney in California. it is a fiction. Arbitration with ebay is far more difficult and expansive than you think and will result in immediate termination of all of your accounts

I like ebay and have no problems with them, but all i want to understand the rules of the game. that is it

nothing special. are we playing tennis or pickleball or football or soccer. each one has a different rule set. 

so what is called "rules of engagement" . if they say in rules that i am protected - i should be. if they say , i am not - no problem too, just need to know to adjust the selling process. 

[svcheck]

?Sorry I was gone for a few hours.  Are you saying the Ebay did not reach back out to you late this afternoon >with a resolution to your issue?  

nope

[luckythewinner]

I can't believe myself that ebay is changing the rules on the fly. 

eBay user agreement: 

"we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion."

https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259