Selling

Forum Posts

Sorted by:

Arbitration

I am having issues finding the form(s) for filing an arbitration complaint against eBay. They keep removing listings as counterfeit that are not counterfeit and when I provide documentation, they fail to overturn the decision of their AI. I have cont...

First Negative Feedback

Hello all, I am new to the eBay world and unfortunately have received my first negative review today. After reading the buyers feedback, I can understand that they may not be happy but I had not received any messages from them at all before the revie...

I am trying to add a video and it keeps getting rejected

At first I thought it was because of the length of the video (it was 2:20). I cut it to 1:40 - no go. 1:20 - no go. Finally I cut it down to EXACTLY 1:00. Size: 17MB. Still not getting approved. Can anyone explain why? All there is in the video is me...

Resolved! Sales have been slow

I am a new beginning very small store. I started with 15 items and am up to 60. I used to average only 1 or 2 sales per week which was fine. Sales have been nonexistent lately although with plenty of watchers. I am going to use this time to increase ...

Well, This is a new one!

I had a customer open a return for a NAD. nothing wrong with the products at all. I'm thinking she got them cheaper and that was the reason for her return. Anyway, instead of the packaging it was received in, she used another box and wrote out our ad...

Been meaning to ask this for a long time - can I advertise my other ID in my listings?

Hello, I manage several ebay ID's, and have always wondered if it is ok to add a sentence to my listings stating something like - "for more fun items see my other ID (Name)". Do any of you do that? Thank you!

Ending auctions early by selling to bidder; unable to send invoice to buyer

A buyer asked whether I offered combined shipping. I answered that I do offer combined shipping but asked that they wait to pay until I had a chance to recalculate the shipping charge for sending all items together in the same box. The buyer put bids...

My December sales have been a bit slow thus far.

My December sales have been a bit slow thus far. Last year, December was a banger month. How's everyone else doing thus far? I'm thinking of running a storewide 10% off sale. Has anyone else found that to give you a significant boost? I like to sell ...

Buyer is claiming item wasn't received, but box doesn't look tampered with

This is an item I sold for over $200, and I included a free gift with purchase as a thank you to the buyer. I mailed through USPS, and bought ShipCover insurance because of the high value of the item. I even took a video of my packaging process in ca...

Late Shipping Ding

Hello all, longtime eBay Seller here since 2008. I just sold an item that the Buyer has asked me to hold off mailing until years end, as they're moving. I'm happy to do this to facilitate the Buyer. However, I DON"T want to be dinged by eBay for a 'L...

Hamilton Syringes - removal

I had few Hamilton Instrument syringes been removed by ebay for "medical device" violation after going back and forth with CS they told me that it is specifically requested by Hamilton, not FDA Hamilton syringes which is even declared NOT for medical...

Syringes without needles - ebay removed my listing despite being clearly allowed via their policy!!!

ebay's Medical devices and equipment policy clearly states in part: "The following items can be sold:...New disposable syringes can be listed, but needles cannot be included" I have sold some lots of packaged, sealed, ("new disposable") oral dispensi...

Buyer wants refund after package shipped

I sold a sewing machine after accepting a buyer's offer they sent yesterday. The payment went through and I shipped out the sewing machine this morning. It was a heavy package and was shipped by FedEx. I had FedEx Ground Economy as a shipping option ...

Refunds.

How does a refund work if I stated specifically no returns, unknown, UNSEARCHED, and Untested. I was very transparent with my listing and I was being accused of misleading and NAD. But eBay is forcing me to give a refund anyway. Doesn't the money bac...

Hilarious Item Removal

This morning I awoke to an email from eBay notifying me that they had removed one of my listings for a violation of hazardous materials policy. The item is a vintage round advertising bimetallic thermometer which uses an antique technology of a metal...