Pls Help....I am not getting Top Rated even though I qualify.

[dollarsavingspot]

Hi,

For the past 2 months, my selling dashboard shows i will be top-rated at the next evaluation. But evaluation has come and gone twice and i am still 'above standard'. My listings are suffering as a result of this.

*I stopped selling from Feb - Sept. due to my job commitments, and resumed in October.

*I started accepting returns a month ago

*I switched to one day handling a month ago

*I have one negative feedback that placed me at 98.9% feedback rating

*All of my other statistics are perfect.

- tracking uploaded on time - 100%

- transaction defect rate - 0%

- Late shipping rate - 0%

- Cases closed without resolution - 0%

What more do i need to do to be top-rated?

I will appreciate any help with this.

Thanks!

[nobody*s_perfect]

Returns, handling, and feedback are not factors in TRS eligibility.

You need to have 100 US transactions worth at least $1000 in the past 12 months, and there are performance criteria which you can see here:

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

[marie185antiques]

Stop sweating the small stuff, it is not that important.  It's not as though your missing out on your degree from a top rated university.  As long as you get your packages out on time and  treat your customers right they will be coming back.  Concentrate on building up your own business and ignore the game playing and control that e-bay places on their sellers.  The more they can keep their sellers suppressed, the more money they can generate for themselves.  It is a very sick game they play.

[kathieskorner]

My accounts see-saw back and forth between top-rated and above standard.   Often my sales are higher on the above standard accounts.   The only rating likely to affect your sales is Below standard. 

[chapeau-noir]

Don't worry about it - just keep going. Sales are down in many areas right now, anyway - I seriously doubt yours are suffering from your rating.

[luckythewinner]

---

@dollarsavingspot wrote:

For the past 2 months, my selling dashboard shows i will be top-rated at the next evaluation

---

At the risk of arguing semantics ...

It does not say you "will be top rated at your your next evaluation".

It says "if we evaluated you today your seller rating would be".

The two are not the same thing.

[luckythewinner]

---

@dollarsavingspot wrote:

But evaluation has come and gone twice and i am still 'above standard'.

---

What does the current evaluation in your dashboard say is the reason you missed?

If you expand the detail for each criteria, it should explain exactly why you did not qualify.

[ceyvov_0]

The reviews are done quarterly...

So for example if I fall below TRS today I won't lose TRS until next quarter.

Then I will lose TRS for the entire next quarter, even if I only fell below standard today.

It could be spring by the time I lose it and summer before I get it back.

That's getting real technical, but to illustrate the point.

[nobody*s_perfect]

Evaluations are done on the 20th of every month, based on the period ending on the last day of  the previous month.

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

[ceyvov_0]

Actually it depends on your number of transactions...

The lookback period for performance requirements changes from 12 months to 3 months if you have at least 400 transactions in the last 90 days.

Perhaps that wasn't the case here, but either way it's not instant.

[fern*wood]

---

@ceyvov_0 wrote:

Actually it depends on your number of transactions...

The lookback period for performance requirements changes from 12 months to 3 months if you have at least 400 transactions in the last 90 days.

Perhaps that wasn't the case here, but either way it's not instant.

---

Those are still rolling time frames, which are evaluated every month.  So defects can fall off and you can be up graded on the next monthly evaluation -- not quarterly. 

[cynthealee2]

---

@ceyvov_0 wrote:

Actually it depends on your number of transactions...

The lookback period for performance requirements changes from 12 months to 3 months if you have at least 400 transactions in the last 90 days.

Perhaps that wasn't the case here, but either way it's not instant.

---

oooo I forgot about that part... where on the dashboard can I figure out whether I'm on 3 month or 12 month?  With the GPK cards I'm pushing the 400 in 3 months thingy and THAT's prolly why I keep falling in and out of TRS so fast (could have sworn you got 2 months grace but I had it last month and lost it this month cause 1  order of 40 cards went out a day late and they are counting it as 40 separate orders instead of the 1 order.

[slippinjimmy]

Yes, sellers who "wobble" plus or minus 400 in the previous quarter can drop in and out of TRS. Some times eBay will automatically give a grace period but I'm not sure if they are still doing that on a regular basis.

[nobody*s_perfect]

You're only eligible for the Top Rated Seller grace period when:

• You otherwise have a Top Rated Seller performance rating; and
• You've been a Top Rated Seller for the last 3 (or more) consecutive months immediately preceding evaluation

https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=5&query=Sel...

So if you've be "slipping in and out" of TRS status, then you might not have had the required 3 consecutive months to earn the grace period protection.

[ceyvov_0]

---

@fern*wood wrote:

---

@ceyvov_0 wrote:

Actually it depends on your number of transactions...

The lookback period for performance requirements changes from 12 months to 3 months if you have at least 400 transactions in the last 90 days.

Perhaps that wasn't the case here, but either way it's not instant.

---

Those are still rolling time frames, which are evaluated every month.  So defects can fall off and you can be up graded on the next monthly evaluation -- not quarterly. 

---

Ok well back during the Blizzard of 2013 we had 10 packages that went out "late" in January, we lost our TRS+ around April and we did not see that status again until the end of summer, so however it flies for you but that's how it went for us.