Hi, so sorry to hear this matter is ruining your vacation. Sadly, we hear stories like yours here in the forums fairly regularly. Sellers who are unaware of the steps they need to take to protect themselves, as eBay offers very little in terms of seller protections.
First, did you buy shipping insurance to cover your interests in case of loss or damage? On an expensive ring i am hoping so. Insurance protects the seller’s interest and eBay protects the buyer’s. That is how it works on eBay.
Their Money Back Guarantee nearly always finds in favor of the buyer, so it is not in your best interest to have refused the return. Ebay considers “faulty” returns to be a cost of doing business here, as with most retailers, sellers need to write shrinkage into their business plans.
Know ahead of time the steps you need to take when the rare scamming occasion rises. Sellers must determine their risk tolerance prior to listing that expensive heirloom. It would have been to your benefit to have come to the forum before you moved forward.with the case. There are those here who could advise what steps you could take to mitigate some of the risk of online selling. Sometimes eBays cs leaves a bit to be desired when advising eBayers.
Try not to let the bozos get you down. Again very sorry you find yourself at this impasse.
