Hi, this is my first post, I really hope someone can help me as I've hit a brick wall, also I'm on hol
iday/vacation and the frustration is spoiling my holiday.
Basically I sold a beautiful ring that was my grandmother's, the photos on the listing show the perfect condition of the ring. I then receive a request from the buyer for a refund as the ring allegedly arrived damaged. The photos attached show a ring in completely damaged condition, my husband said it looks like they'd tried to clean it and it went wring as it is now black and marked. I told them no way I didn't send it like that. They opened a case against me. I received this at the airport & had to call EBay who assured me the buyer wouldn't just be given an automatic refund and agreed my photos show no damage. I arrive in the USA on vacation and call EBay again as the UK person advised. I spoke to someone who was so patronising I could tell they were amused at how upset I was. I was incredulous that I have to pay thecretun postage for an item the seller had damaged. I saw in the resolution centre the case was on hold. I then made a complaint about the buyer misusing the payback. Anyways the case was found against me. I appealed and this was rejected. I have over 2,500 positive feedback and the seller has 8, that might give cause for my word to be believed but I said you have photographic evidence. Now I don't see an option to pay for the shipping rerun of my ring as I had a time limit to do that or unbelievably the buyer keeps the item. But I was waiting for the result of the case being on hold. Someone with a couple of feedback could even do a scam where they remove the diamobds from rhe ring and replaced with cubic zirconas and I'd never know. This has left me disgusted that as a seller I now realise I have no protection at all. Is that anywhere at all I can go with this? Is there anyone at EBay who cares rather than the human robots who answer the phone? Please Help??
