eBay

songwind_retro · ‎11-20-2023

Not a huge deal but could have been a much bigger issue... Had an item returned with an original part missing.. Ebay decided to refund them the full ammount with not forcing the buyer to ship the correct item back or allow me to do a partial return for me losing out on the value of the item... Ebay policy is awful. Sellers and buyers should both have protection. Seems like ebay always sides with the buyers..

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This case is now closed

Hi ,

We reviewed this case and decided to issue the buyer a full refund.

We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control.

A refund of US $550.00 was issued on Nov 20, 2023 to the buyer. The refund includes the purchase price plus original shipping.

The refund amount will be recovered from you by eBay.

b86fiero · ‎11-21-2023

Disgustingly awful! Buyer fraud is a big deal and should be better handled by eBay.

$550 - I'd be contacting law enforcement in the buyer's home town and filing internet fraud and theft charges.

So sorry to hear this happened to you.

stephenmorgan · ‎11-21-2023

At least you received your item back before you asked for help.

If you can prove eBay made the wrong decision they have been known to reverse their decision. Since you received your item back it would be very difficult to prove the wrong decision was made. You say an original part is missing. With this part missing, would this make a noticeable difference in the package weight? If it would then this is what I would be basing my appeal on.

Did eBay charge you their normal Fees as if the item sold?

stainlessenginecovers · ‎11-21-2023

@gb58 wrote:
This is a 'selling' site and wouldn't have made it past year 2 had they treated customers (yes, ALL buyer are 'customers', whether we as sellers see them that way or not) that way.

You've been on ebay a long time, almost as long as I have, and Ebay made it way past the first two years allowing sellers to run their own businesses without the heavy oversite of everything a seller does. Don't you remember their early mantra, "we are just a venue".

I've been on ebay (using another id) since the mid 90's when the internet was AOL and eBay CHANGED the way they do business BECAUSE of all the competition as well as the realization that this is a SELLING website, so bottom line is you 'back buyers' or be gone.

History means nothing- again, rightfully so as this is an 'internet' site and sellers accounts can be compromised and taken over by 'bad guys' at ANY time; so WHO'S to say you are really that SAME seller?

Ebay monitors everything we do, every items we list, every shipment we ship, and every post we post to this board or any other board on their site. They would know if an account was compromise long before they had to figure it out due to a return dispute. In the early 2000's my ebay account was compromised, ebay knew it before I did and notified me on steps I needed to take to fix it.

Ebay does NOT monitor this forum or 'everything' people do. 180,000,000 members cannot only be monitored/caught in VERY SMALL percentages. If you're account was taken over 30 days ago and you listed some things and ripped people off, they would NOT know that until you already succeeded.
So, they play it safe as possible for 'their' customers that visit this site.

Proof of that is: there are still MANY that get taken by various sellers reported in these vary forum halls and trust me; 1 out of 100 does NOT even know this place exists to 'report' it to the world in the first place. The 'bad guys' keep figuring out new ways to do their thing.

What's to say after 'selling here' for 15 years, that a seller has decided to just F as many people as they can before they sail off into the sunset?

If someone has treated their customers with good service and a good product for all those years, what is the likelihood they are just going to "f" over as many people as they can. Good business people with longevity and a good standing in the community (yes ebay is a community) don't do that. If a seller was to do that, there would have been issues long before they made it to the 15 year mark.

What's to say? What's to change a 'good business' person into 'not'??
Spouse died, income cut in half or worse. They've been cheating on their taxes for 10 years and got caught. Their 'adult' kid is in jail for Robbery and needs a Lawyer; Surgery needed for a family member that is not, or partially, covered...there are 1000 things that can turn a 'good' person into 'bad. That was the entire joke in 'Trading Places'.

Therefore, 'longevity', RIGHTFULLY so, means NOTHING!

Not just longevity. Longevity and an excellent record. You're correct, to ebay it does mean nothing.

If ebay feels we are "worthy" enough to bestow a "top rated seller" label on us sellers, then that label should actually mean something, which means giving us a little more freedom to deal with our own customers. Afterall, they are our customers, not Ebays. Ebay is just the venue buyers use to shop with us. Remember again, Ebay use to say that themselves, "we are just a venue", but that's not the case anymore.

Again, that 'record' could either be 'changed' by the 'real person' or a fraudulent takeover can, and does happen.

The entire PROOF that everything I stated is 100% true and accurate? Because of how this site operates.

Look; you can NOT agree, but it IS what it IS here.

redlinear · ‎11-21-2023

It stinks to to get screwed like that. But, only YOU and the BUYER know what went on. (he said, she said).
I've had returns from blatant all out intentional theft, to pure admitted accident. Buyers trying to pay me more for their return mistake than they initially paid to begin with.
And it's NOT rare.
For everything intentional, There are more admitted mistakes.
It's the middle of the road that fits neither that really "irks" me.

Ebay must have buyer protections. Although, they need to shorten the return window, and they need to make the buyer pay the ride back regardless of the reason. (that would cut down on remorse returns).

gb58 · ‎11-21-2023

Ebay does NOT monitor this forum or 'everything' people do. 180,000,000 members cannot only be monitored/caught in VERY SMALL percentages. If you're account was taken over 30 days ago and you listed some things and ripped people off, they would NOT know that until you already succeeded.

So, they play it safe as possible for 'their' customers that visit this site.

Since everything that is typed into this site be it a listing or a post on a board, is accessible to the employees and owners of the site, yes everything is monitored. And yes this chat board is monitored by ebay staff. Have you never seen where an "ebay moderator" will chime in with a comment. Who do you think that "moderator" works for? Do they have people literally scanning pages on the ebay site monitoring it, no, but they don't have to. The computer programs are set up to pick up on abnormal activity.

Ebay does not have customers, we as sellers have customers. A customer is someone who buys goods or service from someone. The buyers aren't ebays customers, they are our customers. The customers pay us for our products, and we pay ebay's fees. We the sellers are ebays customers, not the buyers on the venue.

What's to say? What's to change a 'good business' person into 'not'??

Spouse died, income cut in half or worse. They've been cheating on their taxes for 10 years and got caught. Their 'adult' kid is in jail for Robbery and needs a Lawyer; Surgery needed for a family member that is not, or partially, covered...there are 1000 things that can turn a 'good' person into 'bad. That was the entire joke in 'Trading Places'.

You are really reaching here. Yes, those things "could happen" but the reality of it happening are very slim. About as slim as an alien coming down in a space craft and hijacking an account. Also, a good business person cheating on their taxes??? That's really not a good business person then is it?

I've been on ebay (using another id) since the mid 90's when the internet was AOL and eBay CHANGED the way they do business BECAUSE of all the competition as well as the realization that this is a SELLING website, so bottom line is you 'back buyers' or be gone.

ebay did not change their policies in the mid 90's, the site only started in 1995. It was into the late 2000's that they began controlling more and more how sellers ran their business. I agree as a seller you do back your buyers, but when a return is an obvious bait and switch and the seller knows it to be so, then the seller has a right and a duty to call the scammer out on it, and ebay needs to take it seriously and properly look into it, rather than send an automated, "we've sided with the buyer".

Look; you can NOT agree, but it IS what it IS here.

It is what it is, I agree with that, but that doesn't mean things don't change, ebay has changed rules and policies many times through the years. Hopefully they will develop new technology to weed out the few bad apples, both sellers and buyers, in a more accurate and timely manner. And, yes, I am a buyer on the site also, so I have seen the good and bad of that side of the mirror also from a buyers stand point.