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Paypal is OUTRAGEOUS.....

On 1/15 an item is sold and paid for.  On 1/16 the buyer informs the seller that she has changed her mind and doesn't want the item anylonger.  The same day on 1/16 the buyer files a claim with Paypal for non receipt of this item.  Paypal accepts this claim and gets into the seller's account putting the payment on hold.   Puchased today - non-receipt claim tomorrow ?? This is how dis-obeying eBay rules are enabled and encouraged.  

   

Message 1 of 26
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Paypal is OUTRAGEOUS.....

 

I hope you didn't ship an item you knew a buyer didn't want. 

 

And yes, PP lets a buyer open an INR dispute the minute they pay.  They can't escalate to a claim though for 7 days I believe.

 

If you haven't shipped it, no big deal - just refund them. 

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Message 4 of 26
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25 REPLIES 25

Paypal is OUTRAGEOUS.....

What did Paypal say?

Message 2 of 26
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Paypal is OUTRAGEOUS.....

So what did you say to the buyer when she said she didn't want it? 

Message 3 of 26
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Paypal is OUTRAGEOUS.....

 

I hope you didn't ship an item you knew a buyer didn't want. 

 

And yes, PP lets a buyer open an INR dispute the minute they pay.  They can't escalate to a claim though for 7 days I believe.

 

If you haven't shipped it, no big deal - just refund them. 

Message 4 of 26
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Paypal is OUTRAGEOUS.....

eBay and PayPal are two separate companies, why would PayPal care or want to know about eBay's rules. I understand your blowing off steam, but know that you are very lucky at least you did not (hopefully) lose any shipping monies in the process and you still have your merchandise intact.
Message 5 of 26
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Paypal is OUTRAGEOUS.....

1/15- buyer pays

1/16- buyer requests cancellation

Has the item been sent?

Tell the buyer to refuse it. Put the trackingnumber in your message.

1/16 buyer files INR dispute.

Did you refuse to refund?

Had the item already been sent?

1/16-- PP puts Hold on payment until problem is resolved.

 

 

 

 

Message 6 of 26
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Paypal is OUTRAGEOUS.....

 
Message 7 of 26
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Paypal is OUTRAGEOUS.....

the paypal claim was done before the seller did ever respond to the buyer
Message 8 of 26
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Paypal is OUTRAGEOUS.....

I 100% AGREE PAYPAL IS MORE THAN OUTRAGEOUS.....

HERES HOW I SEE IT..  I USE PAYPAL TO HANDLE MY MONEY...... THATS IT

ITS NONE OF PAYPALS BUSINESS ONE BIT AS TO WHAT THAT TRANSACTION WAS FOR

EXAMPLE: THIS HONEST TO GOD TOOK PLACE AROUND 3 WEEKS AGO

I SOLD A MICROWAVE PLATTER TO THIS LADY. SHE GETS THE PLATTER AND WRITES RIGHT AWAY....

( OMG I HOPE YOU HAD INSURANCE ON THIS PLATTER... PLEASE SAY YOU DID??? THE PLATTER ARRIVED ALL BUSTED IM GOING TO NEED REFUNDED AS SOON AS POSSIBLE PLEASE I WILL JUST THROW THE PLATTER AWAY THANK YOU )

OHHHH HOLD ON THERE PEDRO............ I SURE DID HAVE INSURANCE ON IT ( NOT ) CAN YOU PLEASE SEND ME SOME PHOTOS OF THE BROKEN PLATTER FOR CONFIRMATION IF YOU DOT MIND PLEASE

IF ANYONE WOULD GO TAKE A LOOK AT MY PURCHASES I SPEND TONS OF MONEY ON MY SHIPPING SUPPLIES. IM TALKING EBAY BOXES OF ALL SIZES, YOU WILL FIND I PURCHASED BOXES FROM ANOTHER BUYER THATS JUST FOR MICROWAVE PLATTERS.. I BUY EBAY TISSUE, EBAY TAPE AND TRUST ME, THEIR BIG $25 I GET HERE AND THERE SURE DOESNT COVER MY COST.. BY NO MEANS! BUBBLE WRAP, AIR PILLOWS, I HAVE IT ALL... WHY?? ITS FAR CHEAPER TO SPEND THE MONEY ON GOOD SHIPPING SUPPLIES OPPOSE TO MAKING REFUNDS LEFT AND RIGHT.

BUT THATS HERE NOR THERE...

I COULD SMELL A SCAMMER FROM A MILE AWAY BUDDY... IVE BEEN WITH EBAY FOR 18YRS 

AND I JUST KNEW, KNEW THIS LADY WAS OUT FOR SOMETHING FOR NOTHING....

WELL, A FEW DAYS GO BY NO PHOTOS... SO I CONTACT HER AGAIN,

HEY, JUST WANTED TO TOUCH BASE WITH YOU ON THOSE PHOTOS.... WANTED TO GET THIS WRAPPED UP FOR YOU SO I CAN GET YOU REFUNDED DEAR THANK YOU

NEXT THING I KNOW IM GETTING THAT DREADED MESSAGE FROM EBAY. THAT IS THE REASON IF YOU ASK ME WE HAVE ALL THESE SCAMMERS WANTING SOMETHING FOR NOTHING... AND GETTING A GREAT FEEDBACK ONTOP OF IT ( FAST PAYMENT THANK YOU NEED MORE BUYERS LIKE THIS )

YA, THATS KINDA IN THE LINES OF THE FEEDBACK I LEFT THIS FRAUD LOOSER.....

SO I THOUGHT, ALL BE **bleep** IF THIS LADY IS GOING TO KEEP THIS PALTTER.. I WOULD RATHER PAY A $20 S/H FEE AND GET A BUSTED UP PLATTER BACK BEFORE I LET THIS LADY KEEP THIS PLATTER.

LET ME TELL YOU, I WAS BOILING INSIDE AND NOT ONE **bleep** THING I COULD DO ABOUT IT OTHER THAN TELL EBAY, NO PROBLEM, I WILL PAY TO HAVE IT SHIPPED BACK THANKS. TALK ABOUT SICKENING WILL YA...

SO EBAY SENDS A MESSAGE THANKING ME AND TELLS ME, WE WILL LET YOU KNOW WHEN THE BUYER HAS SHIPPED YOUR ITEM BACK BLA BLA BLAAAAAAA. YA WHAT EVER EBAY! YOUR NOT OUT ABOUT $40 ON THIS WHE YOUR THE ONES ALLOWING SOMEONE TO WEAR A SHIRT A MONTH, WASH IT TEN TIMES ANS THEN WRITE THE SELLER ASKING TO RETURN IT BECAUSE THEY DONT LIKE IT ANYMORE, COLOR JUST ISN'T WHAT IT SEEMS TO BE WHEN I FIRST GOT IT. NO *&(^(^  MAYBE ITS BECAUSE YOU ALREADY WASHED IT GOD KNOWS HOW MANY TIME. BUT YA, EBAY KINDA LETS **bleep** LIKE THAT GO ON. AND, OH YES AND.... WILL ADVICE YOU TO OHHH JUST REFUND THE BUYER AND LET THEM KEEP THE ITEM. SURE THING EBAY, SURE WILL. ARE YOU KIDDING ME. 

JUST A LITTLE EXAMPLE OF **bleep** EBAY ALLOWS TO GO ON... 

BUT HEY... YEP EBAY I WILL GLADLY PAY TO HAVE THAT SUCKER SENT BACK. SO I WAIT AND WAIT AND WAIT. OHH BECAUSE EBAY GIVES THEM LIKE 7 DAYS TO SHIP IT BACK BUT GIVES YOU 24 HOURS THAT YOU BETTER EFUND THEM. YEP SOMETHING LIKE THAT.

ANYWAYS, SO MY 7, 8 10 DAYS WHAT EVER IT WAS GOES BY, I NEVER GOT MY PLATTER BACK

WOW, EBAY WRITES AND SAYS, YOUR MONEY HAS BEEN RELEASED BACK TO YOU BUYER NEVER SENT ITEM BLA BLA BLA CASE CLOSED..

WAIT, EBAY.... YOU OKAY?? YOU MEAN YOU WENT ON MY FAVOR?? YOU OKAY THERE DUDE??

YES, YES, YES..... EBAY REALLY DOES LIKE ME WELL WELL WELL...

WELL ABOUT 2-1/2 MONTHS LATER IM IN MY PAYPAL AND I SEE ( REFUNDED ) WHAT EVER HER NAME WAS?? 

WHAT??? WTH IS GOING ON... WHAT??? I KNEW IT, I KNEW IT. EBAY DUG DEEP ENOUGH THEY FOUND A REASON TO GIVE THIS LADY HER MONEY BACK. ARE YOU KIDDING ME...

WHY? HOW? I SURE DIDNT GET MY PLATTER BY GOLLY.

SO I SEARCH AND SEACR AND SEARCH UMMM 16HRS LATER ( OKAY ) BUT IT WAS A LONG TIME TO FIGURE OUT HOW IN THE WORLD TO CALL EBAY DIRECT. THE NUMBER I KEEP ON SPEED DIAL SAYS

NO LONGER IN USE FOR EBAY PURPOSES SORRY. WELL YOU (^*^*%*% 

NOT THAT SNEAKY EBAY.... I FIND THE NUMBER AND BY THEN MY BP WAS 222/123 TALK ABOUT TICKED OMG WAS I MAD. WAIT ALMOST 3MO AND YOU REFUND HER UNDER MY NOSE

WELL AFTER ON HOLD A GOOD 15MIN WALKING AROUND WITH MY CELL IN THE AIR, ON THE FLOOR, FROM ONE ROOM TO ANOTHER SCARED TO DEATH I WOUDL LOOSE SIGNEL EBAY GETS ON.

OHH THANK GOD BUT IM BEYOND MAD. SO I ASK EBAY, WHATS GOING ON??

I GO THROUGH THE ENTIRE THING EXPLAINING IT ALL TO THIS LADY AS IM GETTING LOUDER AND LOUDER IN ANGER... SHE GOES AND TAKES A LOOK AT EVERYTHING, GETS BACK ON AND SAYS

WE DID RELEASE THE MONEY BACK TO YOU, THE CASE WAS CLOSED IN YOUR FAVOR.

SURE WAS, YOU GOT THAT MUCH CORRECT.. SO WHY ARE YOU TAKING IT AGAIN THEN??

OHHH WHERE NOT, PAYPAL IS.... WHAT?? WHAT???

WHAT WAS THIS SELL ANY OF PAYPALS BUSINESS?? I DID EXACTLY WHAT YOU WANTED ME TO, I LISTED THE SALE THROUGH YOU NOT PAYPAL WHO ARE THEY TO JUST UP AND REFUND THIS LADY MY MONEY, MY MONEY FOR A PLATTER A LADY GOT TO KEEP.

EBAY: WELL, NOT SURE MA'M WE HAVE NOTHING TO DO WITH WHAT PAYPAL DOES. EXCUSE ME??

NOPE WHERE NO LONGER WITH THEM AS ONE ITS A SEPERATE COMPANY BLA BLA BLA. SORRY

NO NOW WAIT A MINUTE... I USED EBAY TO SELL THIS ITEM, SOLD IT USING EBAY, SENT THE LABLE THROUGH EBAY, HANDLED THE ISSUE I HAD WITH THE BUYER WITH EBAY, EBAY SEND ME A MESSAGE THAT MY MONEY WAS RELEASED IN MY FAVOR ALL WAS GOOD, BUT YOUR TELLING ME PAYPAL CAN NOW NOT ONLY HOLD MY MONEY, BUT FLAT REFUNDED THIS LADY MY MONEY.

MA'M YOUR GOING TO HAVE TO CONTACT PAYPAL OVER THE ISSUE. 

WHAT ISSUE??? I HANDLED THIS ISSUE WITH YOU?? SORRY MA'M

SO I SAY, YOUR TELLING ME THAT A BUYER CAN BUY AN ITEM, COMPALIN TO EBAY, LOOSE THE CASE BUT 2 MO LATER CAN GO TO PAYPAL, COMPLAIN ABOUT THE EXACT SAME THING AND GET AWAY WITH IT?? AND GETS TO KEEP MY ITEM?

WELL MA'M PAYPAL HAS THEIR OWN SET OF RULES AND IF THE LADY USED A CREDIT CARD, WELL YES MA'M THEY CAN REFUND HER AND KEEP THE ITEM.

**bleep** **bleep** **bleep** **bleep**

SO IM CALLING PAYPAL BUDDY ABOUT AS FAST AS I CAN SEE TO DIAL, BEINGS IM ON FIRE AT THIS POINT. 

TO CUT IT SHORT, PAYPAL SAYS, YES MA'M WE DID REFUND HER, DIDNT YOU GET YOUR EMAIL MESSAGES? YOU HAD YOUR CHANCE TO DISPUTE IT BUT YOU NEVER DID.

NO, NO I DID NOT GET IT, I NEVER EVER EVER CHECK MY EMAILS NEVER.. HAD NO CLUE I HAD A REASON TO. ALL OF A SUDDEN SHE SAYS, WELL WAIT.. DID YOU SAY YOU DID REQUEST THE ITEM TO BE SENT BACK AND SHE DIDNT? YEP I SURE DID, CALL EBAY, CALL THEM. YA THE ONES I DID BUSINESS WITH, NOT YOU THAT I ONLY USE TO HANDLE MY MONEY FOR AND PAY PRETTY GOOD TO HANDLE MY MONEY. 

SO THE LADY REALLY DID. I STTOD ON HOLD, NO I AGAIN, WALKED EVERYWHERE PRAYING I DID NOT LOOSE SIGNAL SHE GETS BACK ON ABOUT 20 MINUTES LATER AND SAYS

MA'M IM SO SORRY, I HAVE SPOKE TO EBAY AND DID CONFIRM THAT YOU REQUESTED THE PLATTER TO BE SENT BACK AND SHE NEVER SENT IT. IM GOING TO ASK YOU DO NOT CONTACT THIS BUYER.

YOUR MONEY WILL BE REFUNDED TO YOU AND THIS IS GOING TO BE LOOKED INTO AS A POSSIBLE FRAUD CASE. SHE COULD BE LOOKING AT LOOSING HER ACCOUNT.

WELL, MY MY MY... MAYBE HAD YOU PAID A BIT OF ATTENTION WHEN EBAY OUT THE MONEY ON HOLD 2 MONTHS AGO, THEN RELEASED IT BACK TO ME WE WOULDNT BE HAVING THIS CONVERSATION AT ALL. NONE OF THIS WAS YOUR BUSINESS. YOU MADE IT YOUR BUSINESS

SO HAD I NOT JUST HAPPEN TO HAVE STUMBLED ACROSS IT WHILE ON PAYPAL, I WOULD HAVE NEVER EVEN KNOWN PAYPAL REFUNDED THIS LADY, JUST UP AND UP GAVE HER MY MONEY

TO ME PAYPAL HAD NO BUSINESS MAKING THAT THEIR BUSINESS..

NOW SURE, IF EBAY CONTACTS THEM AND PLACES A HOLD WELL OKAY. BUT FOR THEM TO JUST TAKE IT UPON THEM SELFS, NOT KNOWING A DARN THING THAT WENT ON WAS UNREAL

MAKES ME WODER HOW MANY OF MANY TIMES I HAVE BEEN TAKEN BY PAYPAL AND NEVER EVEN KNEW IT

AND REALLY, FOR EBAY TO BASICALY SAY, SORRY ABOUT YA. BURN MY YOU KNOW WHAT

IM ABOUT SICK OF BOTH.

 

Message 9 of 26
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Paypal is OUTRAGEOUS.....

But you continue to sell here and are making money doing so. A quick tip - caps are a pain to read and look like you're yelling. Most people will avoid reading the post.
Message 10 of 26
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Paypal is OUTRAGEOUS.....

I would be sure to check my email for issues like this since buyers have six months to file with paypal.

Message 11 of 26
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Paypal is OUTRAGEOUS.....


wrote:
But you continue to sell here and are making money doing so. A quick tip - caps are a pain to read and look like you're yelling. Most people will avoid reading the post.

I know I did - too early and need more coffee 

Message 12 of 26
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Paypal is OUTRAGEOUS.....


@postingid2017 wrote:

wrote:
A quick tip - caps are a pain to read and look like you're yelling. Most people will avoid reading the post.

I know I did -


Double ditto


Forget keeping up with the Joneses. Be the Finklegrubers!
OK kids, time to get the Dodge loaded up again. I hear 'Poppy's By the Tree' calling. This trip might be a long one too.
Message 13 of 26
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Paypal is OUTRAGEOUS.....

I don't know what PayPal did to you, I cannot read that, but just based on what how you wrote that, they were probably right. 

Message 14 of 26
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Paypal is OUTRAGEOUS.....


wrote:

I don't know what PayPal did to you, I cannot read that, but just based on what how you wrote that, they were probably right. 


Believe it or not, I tried.  What I gathered was:

 

-They won their ebay case because buyer didn't return.

-They lost their paypal case because they didn't check their emails and missed seeing the case filed there.

-They are angry.

Message 15 of 26
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