Simply-the-best-for-you Volunteer Community Mentor
@sangu4772 You don't have to refund him, but you may want to depending on the situation & how much repeat customers are a part of your business. I've been selling for 3 decades. EVERY SINGLE ONE of these has turned out to be telling the truth! Even on the few occasions I thought they were lying. I only had one where we never got to the bottom of it. If it's only been a day or 2, keep in mind that these normally resolve themselves pretty quickly when a neighbor brings over the pkg or the PO re-delivers it.
Tell them to speak to their carrier OR you call & talk to their PO, I do it often b/c I know my way around this stuff way better than they do. The USPS can via GPS tell exactly where it was delivered with one very big caveat. If it's delivered to a cluster box, they can't tell where in the cluster box. Problem is that's what 99% of these are. Which is why 99% of the time they clear themselves up in a day or two.
But my reccomendation is that you treat them the way you want to be treated when you're on the receiving end of this, b/c you will be at some point in time. I just had it happen with a check that someone sent me worth over $10K. I was sure happy for her cooperation & b/c of the deets she provided me & my knowing how to work the USPS, I got my check a few days later! So, yeah, you'll win, but what would you want to have happen if you were the recipient? Remember, in all my years, every single one was telling the truth. But my demographic is not particularly scammy.
