eBay

tulen_2000 · ‎05-04-2018

buyselljack2016 · ‎05-04-2018

Here's another one

doug@ebay · ‎05-04-2018

Hi @tulen_2000,

Please reach out to Customer Service for assistance.

Check out our Help Page on Contacting Customer Service for a link to contact us as well as additional details that may help you find an answer to your question. We are available by phone 7 days a week, 5:00 am to 10:00 pm PT for most topics and 24 hours a day for some Account Security concerns.

Hope this helps!

Doug

The Community Team

doug@ebay · ‎05-04-2018

Thanks @buyselljack2016 for bringing this to my attention.

@buyselljack2016 wrote:

doug@ebay

Here's another one

a_c_green · ‎05-04-2018

@tulen_2000 wrote:
[Really big screenshot here]

I have some suspicion that your machine's date is wonky, and that particular feature is working off the host machine's date (yours) rather than the website's date (eBay's). Some of the eBay coding relies on your machine rather than theirs for time and date calculations.

The reason I say that the problem appears to be on your end is that when I doubleclick on your screenshot to pop it into full screen, I'm seeing what appears to be your screenshot image date at the bottom of the screen: 12-26-2002 10:38 AM. Five days on from that will be Jan. 1st.

So see if your machine is forgetting the current time and date when powered off. Perhaps your CMOS battery is dead (if they still have those things in computers these days), and see if your machine's clock can be set up to synch with an Internet time source at startup time.

CC: doug@ebay

iam_nightowl · ‎05-04-2018

What's the problem? It doesn't say what YEAR so you might have a few months to avoid that defect

a1robotrepair · ‎05-04-2018

I know some one with a DeLorean for sale. You'll have to find your own flux capacitor.

tulen_2000 · ‎05-04-2018

@a_c_green wrote:
@tulen_2000 wrote:
[Really big screenshot here]
I have some suspicion that your machine's date is wonky, and that particular feature is working off the host machine's date (yours) rather than the website's date (eBay's). Some of the eBay coding relies on your machine rather than theirs for time and date calculations.

The reason I say that the problem appears to be on your end is that when I doubleclick on your screenshot to pop it into full screen, I'm seeing what appears to be your screenshot image date at the bottom of the screen: 12-26-2002 10:38 AM. Five days on from that will be Jan. 1st.

So see if your machine is forgetting the current time and date when powered off. Perhaps your CMOS battery is dead (if they still have those things in computers these days), and see if your machine's clock can be set up to synch with an Internet time source at startup time.

CC: doug@ebay

Ha, that's funny. But no, that date is not part of my screenshot. That is a part of this board. Looks like ebay has problems with date and time settings.

You can set any time on your machine, ebay will not have access to it

tulen_2000 · ‎05-04-2018

doug@ebayif you know about this problem and, as I underdstand, you work for ebay, why you cannot figure this out without me calling support?

doug@ebay · ‎05-04-2018

Hi @tulen_2000, I cannot deal with account specific issues. A customer service rep can lookup your account and specific items sold or bought.

@tulen_2000 wrote:

doug@ebayif you know about this problem and, as I underdstand, you work for ebay, why you cannot figure this out without me calling support?

tulen_2000 · ‎05-04-2018

doug@ebay wrote:
Hi @tulen_2000, I cannot deal with account specific issues. A customer service rep can lookup your account and specific items sold or bought.

@tulen_2000 wrote:
doug@ebayif you know about this problem and, as I underdstand, you work for ebay, why you cannot figure this out without me calling support?

doug@ebaywhy you can't just forward this to someone who can help?

Of course, thank you very much for suggesting me contact support, I'd never figure this out myself.

a_c_green · ‎05-04-2018

@tulen_2000 wrote:
Ha, that's funny. But no, that date is not part of my screenshot. That is a part of this board. Looks like ebay has problems with date and time settings.

Ugh. You're right... every image posted here, including one of my own that I just tracked down in another thread, is showing the same wrong date on the bottom. Darn. That was such a great theory, too.

You can set any time on your machine, ebay will not have access to it

Well, I did discover one day that the bell icon in the upper right corner of the screen, when it wanted to flag a listing-ending reminder, was working its countdown calculation in relative terms by having the browser show the difference between the listing's end time and the host machine's own time.

I discovered this one day when rolling over an alert on the bell icon and being told that the listing had already ended. I knew that wasn't true, because I'd been watching the listing and knew it had at least two minutes left. I finally realized that the time setting on my computer was five minutes fast. Resetting it to the correct time made the warning problem go away.

doug@ebay · ‎05-04-2018

@tulen_2000 you’re very welcome, happy to help. 🙂

When I passed your issue to the customer service team, they asked me to ask you to call in so they can look at your account.

@tulen_2000 wrote:

doug@ebay wrote:

Hi @tulen_2000, I cannot deal with account specific issues. A customer service rep can lookup your account and specific items sold or bought.

@tulen_2000 wrote:

doug@ebayif you know about this problem and, as I underdstand, you work for ebay, why you cannot figure this out without me calling support?

doug@ebaywhy you can't just forward this to someone who can help?

Of course, thank you very much for suggesting me contact support, I'd never figure this out myself.