I still have a priority mail package that hasn't been delivered after 20 days. It was sitting in a distribution center and finally shows movement. This is eBays issue because they have decided to set policy for it's eBay sellers. The post office gives estimated dates. According to the USPS my 20 day old Priority Mail shipment is not lost, just delayed. Post office policy is delivery estimates are delivery estimates. File a claim for insured lost mail and we will pay, but you will NEED TO PAYS US BACK if the package is eventually delivered.
eBay policy is estimated dates are guaranteed delivery dates. If it doesn't arrive by that date file an Item Not Received Case. If you win the case we will give you a full refund. If/when the item is finally delivered - keep it - if our valuable sellers want to get payment or their item returned they can ask you if they want- but repayment/package return is not part of our policy or procedures.
I am an eBay seller. I follow eBay policy because I must. Seems like the INR case (or managed payment system) should at least have the option for customers to repay/return packages even if it is only voluntary.
I am fine with eBay setting INR return policy for it's sellers - if it would follow through and allow sellers to recover the Item or Payment and not allow customers to get full refunds and keep the item as well.
My local distribution center has also been in the news because of some Priority Mail being held for weeks before moving on its way.
I have cut back on my listings for December because of eBay not having my back for delivered INR cases (package returns or repayments). You need to repay USPS Insurance Claims for Lost Mail if it is finally delivered. If eBay is going to set policies for sellers... it shouldn't stop with the buyer getting free INR Gifts paid by the sellers.
