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Ebay gives buyer refund for defective item before it was even delivered!

Once again, Ebay shows that they are not concerned with the facts when it comes to buyer refund requests. We had a buyer report receiving the wrong item wrong and broken item. I contacted the buyer the same day that the complaint was received, the bu...

Blocked from giving buyer a refund... any thoughts? (No problem w/ my acct)

12-06 Item purchased 12-07 Item shipped via 1st class post12-14 Received (stuck) in Philadelphia since 12-15 Buyer opened a case for item not received 12-15 Msg buyer - they said they were ok with my efforts12-18 Msg buyer - they repeated the same, l...

Ebay customer support

Can you tell me how to call ebay or chat support?

Final value fee 1$

If you listed something during promotion and the date of the promotion passes are you still going to be charged a final value fee or still the 1$ ?

"Buyer did not recognize transaction" claim filed with buyers bank

Today i got an ebay message stating a claim outside of eBay had been started and my payments funds have been put on hold.The claim stated that the buyer did not recognize the transaction (im guessing this applies to stolen credit cards or similar sit...

Sport Bidder Hell

What’s the deal with zero feedback accounts winning items and not paying? Had one today and then contacted immediately after the auction, I heard back in minutes from the person claiming his account was hacked. Minutes. And then eBay removed my listi...

eBay Performance & Sales Help

I am filling out my taxes early, and I know that my year is done. Does the screen for your sales take into consideration the cancellations and refunds you have done? For example, If I have had $1,000 in cancellations this year, and that page shows $1...

eBay removed my video game listing for price gouging

This is a rare video game that is no longer made. I had it as $100 which is the going price on ebay, there are lots of other sellers selling it for $130+ . We are aware that this is a video game, but it is obvious that you are taking advantage of the...

Why am I being charged to sell puzzles all of a sudden?

I started selling puzzles several months ago. I have about 45 listed. All of a sudden I am being charged $.25 to list each puzzle. Do you know why? I have a store and it says I can still sell hundreds of items this month. What gives? TIA

Buyer claims item smells - any recourse?

I have a buyer claiming the item smells and wanting a return. they rejected a partial refund for the full purchase price. is there any other option than accepting the return and paying full postage both ways? Kind of frustrated by the process, especi...

Seller Protections in light of the COVID-19 lockdowns in Europe

eBay are not answering my emails.COVID-19 lockdowns continue in Austria until at least January 24, 2021, in the Netherlands at least until January 19, 2021 and in Germany at least until January 10, 2021 (most likely would be extended).I am sure other...

Resolved! Buyer Sending Me Messages Multiple Times a Day to Just Chat

I have a buyer who purchased a DVD from me on Christmas day. They have only been an eBay member since April and have only 4 feedbacks, all positive. They sent me a message Christmas night asking why they didn't have their tracking number yet. I wasn'...

damaged package scam warning

beware I sold a lego set for $150 and weeks after the package came he reported that it was damaged and was automatically given a full refund and I had to pay for return shipping and he never sent it back and Ebay will not do anything to refund me or ...

Resolved! Question for Consignment Sellers - Do you split selling and promo fees with consignees?

I have been branching out into taking in consignments. I promoted the listings, and even offered free shipping on one. Do you, or would you, subtract those fees from the total sale before paying consignees? Do you subtract the normal ebay selling fee...