mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Many things on Ebay are changing. It is a constant thing on the site. AI would have nothing to do with the process that happened on this thread. Oh and a bit of good news on a completely different subject. AI has been taken OUT of the process if someone uses the automated way to request feedback removal. There is now a team of humans responsible for reviewing the requests and the process has vastly improved.
The situation your describe is NOT the same as the one on this thread. The seller you are referring to actually did try to abuse the process.
You have the right to believe whatever you want.
You don't know what is actually true.
Yes I told you that, I'm glad you recognize it too. There is some missing information here that the OP simply hasn't supplied and doesn't appear to want to.
You make a lot of assumptions based on how things maybe are supposed to work.
What?
You have no evidence everything works the way you think.
What are you talking about? Are you upset because I said the AI is not in control of the automated request for feedback removal.
https://community.ebay.com/t5/Announcements/Seller-Check-in-Feedback-Update/ba-p/34523278
You are free to be closed minded on possibilities that you aren't aware of.
And feedback has nothing to do with this. So I'm not sure why you focused in on that specific situation.
You may have noticed, or you may have just overlooked it so you could make these claim, IDK. But what I actually said in part was "Oh and a bit of good news on a completely different subject. AI has been taken OUT of the process if someone uses the automated way to request feedback removal. There is now a team of humans responsible for reviewing the requests and the process has vastly improved."
I know you are always in search of a GOTCHA in anything I post. It really isn't necessary if you just read what I wrote.
However can you tell me EVERYTHING that eBay has incorporated AI into?
Huh?? I said it on ONE thing. I never said anything about "everywhere" Ebay might use AI. And why do the rules you impose for my posts, don't apply to yours? This question has NOTHING to do with this thread, so as you said above, I ask you "So I'm not sure why you focused in on that specific situation." Your words not mine when you felt I went off topic.
In order to know that you'd either have to work for eBay or have an inside source.
I gave you a link to an announcement by Ebay regarding Feedback. That was release to the public.
@fern*wood wrote:I can't remember the actual possible reasons available to use to cancel. Is there one for buyer requested or it a joint buyer requested/problem with address? I can see them catching the buyer requested one, but if there truly is a problem with an address, it shouldn't require any buyer request to be valid. This is troubling.
It has never required the approval or request of a buyer for a seller to file a Cancellation using the reason Problem with the address.
Now Ebay changes things so fast around here with no notice on much of anything that I'm always a little cautious. However I've posted the Policy on this on this thread. It reads as it has for a very long time.
@dy60609 wrote:
@mam98031 wrote:
@dy60609 wrote:There needs to be adjustments to the process, but if AI is going to be doing the entire process.................. it's going to be an epic failure.
What adjustment? Who said an AI is monitoring the process? @dy60609 where did you get this information and about what specifically?
Adjustments you ask? Adjustments for accounts that falsely cancel with unjustified reasons. Those "false cancels" occur daily. We have even seen them promoted/touted here on the boards.
I indeed have no "facts" to base that AI is monitoring the process. My thought is based upon how ebay is treating/handling more and more aspects of ebay. Only logical that this process would be handled by AI rather than someone manually looking at each and every cancellation.
You are making post after post after post after post after post pushing back basing your "push back" on what you think is fact, (policy) and not accepting that what you may think is fact (policy) quite possibly is no longer fact (policy, written, or unwritten).
You need to accept that what you think is fact (policy) may no longer be how things are working. Just because "you" say (or post policy) something is "how it is" does not necessarily make it so.
Although your intentions about "what is what" may be well founded, the lack of someone else posting a "new" policy contrary to what you are posting does not make you correct. As we all know, sometimes things change on ebay without announcements.
OK, but I've never said that there are not sellers that abuse the system. There are always sellers that will abuse all kinds of things on this site until they are caught.
The OP made a mistake by not realizing the buyer that asked for the cancellation was not the right buyer. The OP did NOT "abuse" the system. They made an HONEST mistake. It is unlikely that Ebay would punish the OP for this or that they would have even caught some issue that quickly. AI or not.
IDK if AI is involved in the process, nor do you. Ebay has been cracking down on sellers that abuse the Cancellation process for awhile now.
Hey @funfactorychannel . So you got tricked by an ID that wasn't your buyer's, asking you to cancel so they could make the purchase instead? And ended up with 2 "out of stock" cancellations as a result? That really stinks. Sorry to hear that. We often see reports where scammers will message from a different ID asking sellers to ship to a new address, hoping they'll fall for it, but this is the first time I've seen someone pretend to be the buyer ask for a cancellation. It's something to look out for.
I have some general information about cancellations to add to this discussion, replying to nobody in particular.
1. eBay can, and has for many years, reviewed "buyer requested" and "problem with address" cancellations for abuse. Even a full refund using "send refund" that doesn't have a formal cancellation tied to it can trigger the review. There are so many reports from sellers on this forum and on social media, and there are also posts from eBay reps over the years going all the way back to Trinton. The most recent post I can recall off the top of my head is from elizabeth@ebay about a year ago (link) where she said:
"In instances like this, please don't cancel the order as "buyer asked to cancel" or "something wrong with buyers address". This would be the improper reason. These are being investigated and taken very seriously which can result in negative repercussions on a seller's account."
Here's an eBay rep response from two years ago (link). If I searched, I'm sure I could find them dating back to 2019, at least, but there's no need to waste time with that right now.
2. eBay has recently implemented AI into the process of reviewing cancellations for abuse. I attempted to help a seller a few days ago, but they ghosted the thread (link). Read that thread for the full text, but snippets of eBay's message to that seller include:
Activity on your account didn't follow our Listing cancellation policy. Canceling a transaction and selecting a false reason to avoid a defect isn’t allowed.
What is the policy
- Canceling a transaction and selecting a false reason to avoid a defect isn’t allowed
This determination was made using automation or artificial intelligence.
3. eBay reps have always stressed when using "problem with address" to cancel there needs to be clear communication with the buyer. The only time I have used "problem with address" to cancel and not communicated with a buyer is when I am contacting CS to report the buyer for circumventing my BBL. Per an eBay update of old, we can cancel using "problem with address" when a buyer circumvents our BBL. However, since this is from 2020, I'd like to ask elizabeth@ebay if this policy is still accurate:
