mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@funfactorychannel wrote:It is treated as out of stock if you cancel but buyer did not requested it. Canceling with issue with address without showing buyer requested it will net you defect now. It didnt before but it does now.
you read these boards often, there is another thread about this also from last month.
You are supplying conflicting information on this thread. So it is hard to determine what it is that actually happened.
You have said that the buyer address is incorrect and the buyer notified you of that. Doing a cancellation for a problem with the address is appropriate and will not cause a defect, with or without the buyer emailing you to tell you the issue.
Now if you are NOT doing a cancellation process and are just jumping to refunding the buyer, that could be why you are getting defects because you select a reason that isn't the actual reason for the refund and end up with a defect. Stick with the actual Cancellation Process and you will likely be fine.
"problem with buyer address no longer work.. unless proof its by the buyer. If no request, its treated as out of stock defect now." This is not true.
Because you were tricked by a different buyer should have no effect on if you got a Defect for cancelling due to an address issue. But if you didn't Cancel the transaction and Jumped to just refunding the buyer, then it might as the available reasons are different.
@funfactorychannel wrote:https://community.ebay.com/t5/Selling/BBE-metrics-are-being-conducted-wrongly/m-p/34529797
post above.
Got off phone with ebay. They said when review of request if buyer ask to cancel or request to change address and there is no request you can get a defect. Note put in for appeals, and I doubt appeals will do anything cause they follow the script.
You are comparing apples and oranges. The rules for international sellers for BBE were changed July of 2023. These changes do not apply to US sellers.
@funfactorychannel wrote:Where am i conflicting?
Someone pretending to be the buyer ask to cancel the order and buy again with correct shipping. I never said the Original buyer requested to change address. I said someone pretending to be the original buyer on a different id just minutes after purchase asking to cancel the order so they can change the address. My mistake is I did not double check the ID, I never have thought someone tried to do this.
I cancel not knowing it and resent the new listing which the now new buyer bought.
Original buyer then ask why their order got cancel.
1. Defect one, canceling order without buyer requesting cancel or change of shipping address.
2. Defect 2, canceling to sell it back to the original buyer.
Ebay said it can result in defects cause original buyer never requested it.
1. What reason did you select for the Cancellation.
2. IDK what kind of a defect that one is as to my knowledge, one does not exist for that reason.
@funfactorychannel wrote:1. Cancel issue with buyer address..
2. Cancel issue with buyer address.. i put the reason I cancel it we the readers not the option I selected..
Both are false reasoning in this situation to ebay. Since 1. Buyer did not requested it. 2. Buyer did not requested it.
A buyer does NOT have to request a cancellation for an address issue.
"Cancel issue with buyer address.. i put the reason I cancel it we the readers not the option I selected.." To many words missing in that statement. I'm unsure what you are actually trying to say. I can guess, but I won't do that.
