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Now it's getting beyond stupid.

I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

 

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course,  it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

 

You are attempting to communicate about an invalid item.

 

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy. 

Message 1 of 134
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133 REPLIES 133

Re: Now it's getting beyond stupid.

Like having my account restricted for completing a sale?

Message 76 of 134
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Re: Now it's getting beyond stupid.

Simple. Ebay is not going to have access to someones personal email account and are not able to read their email. The message between the OP and the buyer had to include an email address or wording about an email transaction . It is called common sense. Hopefully I explained it well enough because you seem to always have a hard time understanding and I am trying to help you.

Message 77 of 134
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Re: Now it's getting beyond stupid.


@schansen wrote:

Ebay restricted my account back in July for contacting a customer outside of their messaging system for a sale that was completed. I have not bought or sold since this occured. Ebay is not my boss and only a portion of how my products are sold. Should I ever come back and they do this again I'll leave forever. Again, Ebay is not my boss.


@schansen

You are correct. You would leave forever because Ebay would boot you if you did it again.

Message 78 of 134
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Re: Now it's getting beyond stupid.


@gracieallen01 wrote:

@buyselljack2016 wrote:

@gracieallen01 wrote:

@buyselljack2016 wrote:

With your previous suspension you will have to be very careful in any messaging that you do.  You are probably on "superbot" radar if there is such a level.

 

You have the actual email address of any buyer that paid by PayPal, and that may be your best avenue of communication, that being completely outside of the eBay realm.

 

 

 

 


If one really stops to think about it, WHY would one think that avenue is 'completely outside of the ebay realm'?


When I use my personal email account to send a message to another persons personal email account I would not expect eBay, or anyone but the internet provider to know it was sent.

 

Not that I communicate that way with buyers.


Ya know, I agree with you, 100%.  However, I've read WHAT ebay puts in their TOS and HOW they put it. 

 

'Sides, it wouldn't be 'ebay'' doing anything, just some 'bot' monitoring to prevent 'wrong-doing'  and to protect the users and ebay.

 

And, 'bots aren't 'anyone' - people - dontcha know.


So, this explains a lotthinking

 

eBay IT's are so busy setting up parameters for the eBay bots to monitor the personal emails accounts not associated with eBay for their millions of users, along with falsely flagging/warning them unjustly for actual positive eBay messaging communications that they do not have time to monitor/control/correct the issues that they should be dealing with.

 

Contact information in listings.

 

Duplicate listings. Those where the same item is spamming up the search by changing/moving one word in the title.

 

Sellers with no product, stealing listing photos/text, offering new items at 25% of value. Sure, we should know better, but someone always wants a bargain so much that it clouds their senses.

 

Scam buyers targeting unsuspecting newbies to steal their item with direct PayPal payment offerings, and false payment email notifications.

 

False snad's when the buyer does not read a description, and or look at the photos.

 

Buyers returning sand/rocks/garbage/their own broken item for a refund.

 

False reports of counterfeit item listings/listing counterfeit items. eBay states that they do not allow "fake" items to be listed, but millions of products are coming from China that are not genuine.

 

Mobile user glitches.

 

"best offer"/"make offer"  where they can not seem to understand that the wording without a doubt does not make it "crystal clear" about shipping price negotiation.   eBay thinks they know what they are saying, but it is obvious that it is not understood by all that read it. You even get posters here that say it is as clear as day, but we all know that one person sees navy, where another sees blue. Hello snad.

 

And, on, and on.................................

 

They are too busy:

 

adding undesired "make offer" to auctions that they "think" start too high.

 

adding IPR to listing $1000 and under causing buyers/sellers grief trying to checkout/combine shipping/wait to purchase more items within the time limits set up by the seller

 

making a new seller policy where they "may" auto relist an item that does not sell.

 

taking away available management tools in the "my eBay, all selleng" view in an effort to push everyone into the "new seller hub"

 

providing new sellers with a listing tool that  automatically adds "make offer" to listings when they do not want offers .

 

telling new potential sellers .......  sell, ship, get paid.

Message 79 of 134
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Re: Now it's getting beyond stupid.

But what would happen if you and this buyer sent a series of outside messages about a outside sale then the buyer has a problem and makes a complaint to eBay. Would eBay have the authority to suspend yout account?

 

My question is would eBay have the authority to suspend your account? 

 

You mean messages sent through via personal emails, not through ebay messages, correct?

 

Ebay can't do squat about that and the buyer can complain to high heaven about an off-ebay sale but will get no help from ebay.

 

A seller doesn't have to use an "ebay-associated" email address to communicate with a previous buyer.  

 

I'm kind of getting a kick out of everyone proclaiming they've never contacted a buyer, or been contacted by a buyer, about additional widgets available for sale; widgets that are not and never were listed on ebay.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "
Message 80 of 134
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Re: Now it's getting beyond stupid.

Yes that's what I did. Oops.
Message 81 of 134
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Re: Now it's getting beyond stupid.


@d-k_treasures wrote:

@coolections wrote:

So knowing the new rules you replied in a message having a buyer email ? This has been talked about for over a month now, you should have know better.


How did you ever get that from anywhere in this thread?

 


I guess we're not friends.

 

@coolections

I sent an ebay message to an ebay customer THROUGH their eBay ID.  Nowhere did I contact anyone through any other message form. 

Message 82 of 134
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Re: Now it's getting beyond stupid.


@buyselljack2016 wrote:

 You have the actual email address of any buyer that paid by PayPal, and that may be your best avenue of communication, that being completely outside of the eBay realm.


If one really stops to think about it, WHY would one think that avenue is 'completely outside of the ebay realm'?


When I use my personal email account to send a message to another persons personal email account I would not expect eBay, or anyone but the internet provider to know it was sent.

 

Not that I communicate that way with buyers.


Ya know, I agree with you, 100%.  However, I've read WHAT ebay puts in their TOS and HOW they put it. 

 

'Sides, it wouldn't be 'ebay'' doing anything, just some 'bot' monitoring to prevent 'wrong-doing'  and to protect the users and ebay.

 

And, 'bots aren't 'anyone' - people - dontcha know.


So, this explains a lotthinking

 

eBay IT's are so busy setting up parameters for the eBay bots to monitor the personal emails accounts not associated with eBay for their millions of users, along with falsely flagging/warning them unjustly for actual positive eBay messaging communications that they do not have time to monitor/control/correct the issues that they should be dealing with.


The only thing it "explains" to me is that some folks have their tin-foil hats on a bit too tight. Smiley Happy

 

eBay has no access to my outside email account; they can only send messages to it. Who I choose to send email to from that account or any other is completely out of their view. Now please let's return to the real world here; there are plenty of other issues to worry about. 

Message 83 of 134
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Re: Now it's getting beyond stupid.


@ladypostingid wrote:

Are you making sales, or trying to get life long penpals?

 

Having went back to your past threads, I have to wonder if its not the latter. If so, you need to decide whats more important, friends, or cash


I'm going for both. Why Not? I like both. wink

Message 84 of 134
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Re: Now it's getting beyond stupid.


@lemarcheaupuces wrote:

@odditiesandantiquities1 wrote:

I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

 

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course,  it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

 

You are attempting to communicate about an invalid item.

 

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy. 


i read such threads quite often on this board.

a few was enough for me.

i have told myself no more friendly conversation with users through ebay msgs.

not that i had a habit of doing so.

but would happen once in a while like in a similar situation as yours.

happened a few months ago.

the user then replied and sent her personal infos.

i never asked for them it was just a casual and friendly chat.

guessed i dodged the bullet.

users communicating through ebay msgs (beside business) are asking for trouble (not saying it is right but there has been way too many threads about it).

we have been warned and know the consequences.

OP...

if you feel you have to communicate with a buyer why don't you pull the email address from the PP payment?

 

 

 


I was communicating with her about an aspect of the sale.

Message 85 of 134
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Re: Now it's getting beyond stupid.


@odditiesandantiquities1 wrote:

@ladypostingid wrote:

Are you making sales, or trying to get life long penpals?

 

Having went back to your past threads, I have to wonder if its not the latter. If so, you need to decide whats more important, friends, or cash


I'm going for both. Why Not? I like both. wink


Then you need ton find a way to contact folks outside of ebay because you're already on the bots radar. Step careful or you wont be selling much longer

Message 86 of 134
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Re: Now it's getting beyond stupid.


@sabrinmurraon_0 wrote:

@odditiesandantiquities1 wrote:

I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

 

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course,  it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

 

You are attempting to communicate about an invalid item.

 

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy. 


Why did you feel the need to tell her about the item weeks after the fact?


She only received the items last week.

Message 87 of 134
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Re: Now it's getting beyond stupid.


@d-k_treasures wrote:

@*eponymous* wrote:

@siayan wrote:

@odditiesandantiquities1 wrote:

I went to contact one of my customers who had made a major purchase a couple of weeks ago. I put in a small gift with the items and she left glowing feedback for me.

 

I just wanted to say thanks again and tell her a little bit about the gift I sent her. I used one of her old emails to reply to. Well what do you think happened. Of course,  it would not allow me to send the message, so I had to respond to her through the purchase record. Good grief!!!!!!! Don't they want sales??? Communication is how to get them. I'm fed up.

 

You are attempting to communicate about an invalid item.

 

We monitor messages sent through eBay for fraud, abuse, spam, and other violations of our policy. 


I don't understand this. You send a email? and eBay intercepted it? If it was an old sale that was invalid and it was a eBay  message and went "did you like the gift"  I would worry the bots could pick that up as outside eBay sale. 

 

 


^^^  I think the OP must have used the terms "email" and "eBay message" as if they were interchangeable.


Depends on how you look at it. You can reply to an ebay message that came thru your own email using your own email client but that reply will still go thru ebay messages.

 


Exactly.

Message 88 of 134
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Re: Now it's getting beyond stupid.


@schansen wrote:

Ebay restricted my account back in July for contacting a customer outside of their messaging system for a sale that was completed. I have not bought or sold since this occured. Ebay is not my boss and only a portion of how my products are sold. Should I ever come back and they do this again I'll leave forever. Again, Ebay is not my boss.


Okay, I'll bite.

 

If it was outside the eBay message system how did they know anything about it?


"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 89 of 134
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Re: Now it's getting beyond stupid.

Then I probably won't be back then. I program fuel injection for 86 through 93 Camaro Corvette. Having my account restricted **bleep** me off so bad Ebay can take a hike. My website gets 200 hits a day.

Message 90 of 134
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