Non Payment

[mikescoins]

There should be some negative feedback when a customer does not pay.  Right now the worse you can do is leave a message on their feedback page.  you should be able to show negative feedback just like the seller has.

[maxine*j]

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@mikescoins wrote:

...   Right now the worse you can do is leave a message on their feedback page ... 

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Yes, that is the worst thing you can do.  It's a violation of eBay feedback policy.  It puts off legitimate buyers who figure the seller either doesn't know know the rules or thinks he's above rules.  It does nothing to discourage non-payers.  It does nothing to help other sellers avoid non-payers.

Instead, cancel with non-payment as the reason.  That is the best thing you can do, for yourself and for other sellers who can then use eBay preferences to block NPBs.

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[fern*wood]

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@johnson_junk_company wrote:

Once again, leaving RESPECTFUL negative written comments are not against eBay’s policy. Buyers do it all the time and eBay will not remove feedback unless it’s deemed “abusive”. 

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You have some experience or proof of this?  I don't see that verbiage myself in ebay's rules.  Maybe I've missed this.  I can't imagine ebay removed the negative button for sellers but are fine with polite negative comments.

[downunder-61]

As this topic is about leaving negative feedback for buyer's, and the correct way to deal with non payers - your 5 replies are misleading and wrong on so many levels.

[soh.maryl]

Regarding FB, eBay's rules are different for buyers and sellers.

Yes, a buyer can leave negative FB for a seller.

No, a seller cannot leave negative remarks for a buyer.

Please see maxine's post above.  

[kensgiftshop]

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@johnson_junk_company wrote:

You’re not going to get a defect for leaving written feedback for the buyer that is negative. Yes, it might get removed by eBay if the buyer contacts them, but that’s all that will happen. 

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If the buyer reports the feedback, the seller will get hit with a policy violation.

[kensgiftshop]

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@johnson_junk_company wrote:

Once again, leaving RESPECTFUL negative written comments are not against eBay’s policy. Buyers do it all the time and eBay will not remove feedback unless it’s deemed “abusive”. 

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Have you read the policy.

A seller can not leave a negative comment, no matter how respectful it is in buyers feedback.

https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030

[cardxcraft]

Honest feedback is not negative.  I've definitely left honest feedback, and will continue to do so.

It just so happens to be that I haven't had a negative buyer/seller transaction.  

[slippinjimmy]

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@johnson_junk_company wrote:

You’re not going to get a defect for leaving written feedback for the buyer that is negative. Yes, it might get removed by eBay if the buyer contacts them, but that’s all that will happen. 

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You are correct that it is not a "defect" as defined by eBay. However, it IS a policy violation, you can have a few of those from time to time but multiple policy violations can result in  sanctions ranging from a notice to smarten up to a temporary or permanent suspension.

If you expect buyers to follow eBay policies you better be following them yourself.

Of course leaving false positives by a seller only makes the seller look bad and does absolutely nothing to the buyer.

[maxine*j]

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@cardxcraft wrote:

Honest feedback is not negative.  I've definitely left honest feedback, and will continue to do so.

It just so happens to be that I haven't had a negative buyer/seller transaction.  

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You know, I cannot one recall one instance of someone coming to these boards staing, "I want to leave honest feedback for my buyers."  Nope.  Never.  Just like this OP,  they all want to leave negative feedback.  In fact, they don't merely want to neg buyers but are  slavering to so do.

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[fashunu4eeuh]

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@johnson_junk_company wrote:

Number two! Leaving negative written feedback is NOT a violation of eBay feedback policies. You are encouraged by eBay to share your experience in the feedback space RESPECTFULLY! Unfortunately, eBay has discontinued the option of choosing positive or negative as an option when rating buyers. We sellers only have the written space to rate the transaction and should take advantage of that RESPECTFULLY of course. 

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@johnson_junk_company 

You are closely skirting a policy violation by insisting that a seller’s negative feedback under a positive rating for a buyer is ok. It is not.

As @maxine*j stated, sellers cannot leave negative feedback wording under a positive heading (see post #14), regardless of how polite or respectful it may be.

To continue to argue the point, despite having the facts pointed out to you by multiple sellers, and despite seeing the written policy for yourself, spreads misinformation to the community.

• “Encouraging, publishing, promoting, facilitating, or instructing others to engage in illegal activity or to violate eBay policy”

https://www.ebay.com/help/policies/member-behavior-policies/community-content-policy?id=4265

[thrillscience]

It's not 96 hours. It's 96 hours and then until the start of the next day. I learned this the hard way. I had an auction end the afternoon before the day I was to leave the country on an extended trip. I timed this exactly so if the buyer didn't pay I could cancel. 

But then eBay didn't let me cancel until the start of the next day!

eBay misreprents the policy. It's 4 PLUS days -- not 4 days.

[mementomoria]

Why do you want to make someone pay? If you really forced them to pay, don't you think they will come up with some reason to return the item - then you will be out postage and what not depending on if and what they return. If I have a buyer that doesn't pay that is fine with me. After 4 days they are blocked and they get a nonpaying hit on their records. I don't send messages, I don't send invoices. They get a non-paying hit and that's that.